- Verified by BizGlocal
Applicant Tracking Built Into an HRIS, Backed by In-House Support
- 1,600+ Employees
- Founded In 2008
- Draper, UT
- Serves 50+ Industries
About BambooHR
Industry leader in connected fleet operations
Market Position
Established HRIS vendor for SMB and mid-market employers, with applicant tracking bundled into all three plans rather than sold as a separate product.
Innovation Focus
Candidate self-scheduling, LinkedIn Paid Job Ads integration and the "Ask BambooHR" AI assistant, announced among 30+ updates at Connect 2025.
Core Strengths
Ease of use, a smooth handoff from accepted offer to onboarding, and an in-house support team reachable by phone, chat and email.
Use Cases
Posting openings to job boards, collaborative candidate review, offer letters with e-signature, new-hire packets and onboarding checklists.
Core Products & Solutions
Job Posting and Distribution
Openings can be published to a branded careers page, social channels and job boards such as Indeed, ZipRecruiter and LinkedIn, including LinkedIn Paid Job Ads. The number of active openings is capped by plan: 5 on Core, 25 on Pro and 50 on Elite.
Candidate Tracking and Collaboration
Hiring managers review applicants in a shared pipeline with custom permissions, keyword search, filters and ratings. Past applicants can be kept in searchable talent pools for future roles.
Interview Self-Scheduling
Candidates can book their own interview slots, and templated emails automate routine communication. Hiring managers can also act on candidates from the BambooHR mobile app.
Offer Letters and E-Signatures
Offer letter templates generate digital offers that candidates sign electronically. Once accepted, candidate data carries over into the employee record without re-entry.
Onboarding and New Hire Packets
Customizable new-hire packets, onboarding checklists and e-signatures prepare paperwork before day one. Companies under 25 employees onboard to BambooHR itself through a lighter QuickStart process.
Background Checks and Hiring Reports
Background checks can be ordered and tracked in the platform, with the first three offered at no charge. Candidate Sources and Candidate Funnel reports show where applicants come from and where they drop off.
Pricing Overview
Core
Small and growing companies that need core HR plus basic hiring
Starting at
$10/employee/mo
Starting at $10 per employee per month (flat rate from $250 per month for 25 or fewer employees)
- Up to 5 active job openings
- Job posting and candidate records
- Email and offer letter templates
- New hire packet and onboarding checklist
- E-signatures and employee records
- Standard in-house support by phone, chat and email
Pro
Mid-sized companies hiring steadily across several roles
Starting at
$17/employee/mo
Starting at $17 per employee per month
- Everything in Core
- Up to 25 active job openings
- Performance management with 360-degree reviews and goals
- 1:1 meeting tools
- 15 compliance training courses
- Upgraded AI assistant covering policies and handbooks
Elite
Larger or multi-team employers that want analytics and premium service
Starting at
$25/employee/mo
Starting at $25 per employee per month
- Everything in Pro
- Up to 50 active job openings
- Compensation benchmarking and salary bands
- Custom dashboards and HR benchmarks
- 300+ compliance training courses
- Dedicated customer support and premium services
Who Is BambooHR Best For?
Small Businesses
1-25 EmployeesA workable fit for owners who want hiring, onboarding and records in one easy tool, but the $250 flat monthly minimum makes the effective per-employee cost high for very small teams.
Mid-Market Companies
26-100 EmployeesThe strongest fit: per-employee pricing applies, the Pro plan's 25 job openings cover steady hiring, and a specialist-led implementation plus in-house phone support reduce the load on a small HR team.
Enterprise Companies
100+ EmployeesSuitable for employers up to several hundred staff on the Elite plan with dedicated support, though high-volume or sourcing-heavy recruiting teams often pair BambooHR with a dedicated ATS.
Nonprofits and Healthcare Employers
Any SizeBambooHR offers nonprofits 15% off and publishes dedicated nonprofit and healthcare pages, and a healthcare customer reports hiring 110 people in two weeks for vaccination clinics.
Measurable Impact & Benefits
97%
CSAT
Customer satisfaction score BambooHR reports for its support team
About 40
Seconds
Typical phone and chat response time during business hours
Under 4
Hours
Typical email response time during business hours
4
to 6 Weeks
Standard implementation timeline with a guided specialist
62%
Faster Rollouts
Share of customers who say they implemented faster than their previous system
48%
See Impact in Month One
Share of customers reporting measurable impact within the first month
110
Hires in Two Weeks
The Centre for Family Medicine staffed COVID-19 vaccination clinics using BambooHR
150+
Integrations
Prebuilt marketplace connections, including job boards and background check providers
BambooHR Real reviews
Our Rating:
4.5/5
- Verified Users
- Verified Users
Recruitment Checklist
What To Compare Before You Buy
Get Your Free Checklist
Enter your email to download instantly
No spam. Instant access. Unsubscribe anytime.
Download
Spam
Forever
BambooHR’s Pros & Cons
Balanced evaluation to help you make an informed decision
Strengths
- Fully in-house support by phone, chat and email, with about 40 second phone and chat response times reported
- Guided implementation with a specialist, typically 4 to 6 weeks
- Accepted candidates flow straight into employee records and onboarding without re-entry
- Offer letters, new-hire packets and e-signatures included in every plan
- Consistently rated easy to use, with a 4.7 ease-of-use score on Capterra
- Published starting prices and automatic volume discounts make budgeting simpler than quote-only rivals
- Candidate self-scheduling and LinkedIn Paid Job Ads added in 2025
Limitations
- Live phone support runs only 6 AM to 6 PM Mountain Time on weekdays, with AI chat covering off hours
- Active job openings are capped at 5, 25 or 50 depending on plan
- No native sourcing, candidate CRM or automated outreach sequences for passive candidates
- Trustpilot rating of 3.5 includes complaints about reaching support and cancellation billing
- Flat $250 monthly minimum raises the effective cost for teams of 25 or fewer
- Payroll, benefits and time tracking cost extra, and reporting customization is limited
Our Verdict
BambooHR earns its Best in Support placement for recruitment through a service model that is unusually well documented for an SMB HRIS: an entirely in-house team, reported response times of about 40 seconds by phone and chat, a 97% CSAT figure, and a specialist-led implementation that most customers complete in 4 to 6 weeks. Its applicant tracking system is simple, included in every plan, and hands accepted candidates into onboarding cleanly, which suits small and mid-sized US businesses that hire steadily rather than in large volumes. The case is not unqualified. Live human support is limited to weekday business hours in Mountain Time, Trustpilot reviewers are far less positive than G2 and Capterra reviewers, and recruiting teams that depend on proactive sourcing, candidate nurturing or more than 50 concurrent openings will likely outgrow the built-in ATS. Buyers should confirm support coverage for their time zones and model the full cost with payroll, benefits and time tracking add-ons before signing.
Resources
Resources & Documentation
Detailed materials for deeper evaluation
Applicant Tracking System Overview
BambooHR's product page covering job posting, candidate review, offers and hiring reports
A Recruiter's Guide to BambooHR's Applicant Tracking System
Help center walkthrough of the hiring workflow for recruiters and hiring managers
Learning Lab On-Demand: Applicant Tracking
Recorded training session on setting up and using the ATS
Introduction to the ATS and Hiring Settings
Course on configuring hiring settings, templates and permissions
Plans and Pricing
Core, Pro and Elite comparison with job opening limits and add-ons
Customer Service and Support
Support channels, hours, response times and implementation options
BambooHR FAQ
Answers on contracts, implementation timelines, support and data residency
BambooHR Applicant Tracking Marketplace Listing
Integration details for the ATS within the BambooHR Marketplace
What to Know
What to Know Before Buying
-
Specialist-led data import, configuration and training for companies over 25 employees -
QuickStart videos and office hours for companies with 25 or fewer employees
-
Optional partner implementation or professional services for more help
-
Third-party recruiting integrations mostly push hired candidates into BambooHR rather than add sourcing depth.
-
Volume discounts apply automatically as headcount rises.
-
Teams of 25 or fewer pay a flat rate starting at $250 per month.
-
The implementation specialist assists with importing employee data from spreadsheets or a prior HRIS. Open requisitions and candidate histories from a previous ATS may need manual recreation or export planning.
-
Some Trustpilot reviewers report billing disputes after cancelling, so confirm notice terms in writing.
Alternatives
Compare Alternatives
See how BambooHR stacks up against competitors
Detailed feature comparison, pricing analysis, and user reviews
Detailed feature comparison, pricing analysis, and user reviews
Get Started
Ready to Get Started?
Get personalized recommendations from top 3 vendors
By submitting, you agree to receive recommendations from verified vendors. No spam, unsubscribe anytime.
Are You a Software Vendor?
List your company and get in front of decision-makers actively searching for solutions.
FAQ’s
Frequently Asked Questions
Common questions about BambooHR
Applicant tracking is included in every plan. BambooHR lists starting prices of $10 per employee per month for Core, $17 for Pro and $25 for Elite for companies over 25 employees, with a flat rate starting at $250 per month for smaller teams; final pricing comes through a quote.
Core allows 5 active job openings, Pro allows 25 and Elite allows 50. Employers that routinely run more open roles should confirm limits with sales or plan for a dedicated ATS.
An in-house team handles phone, chat and email support from 6 AM to 6 PM Mountain Time, Monday to Friday, with an AI assistant available around the clock. BambooHR reports about 40 second phone and chat response times and email replies in under 4 hours, and Elite adds dedicated support.
BambooHR says most companies fully implement in 4 to 6 weeks with an implementation specialist. Companies with 25 or fewer employees follow a self-guided QuickStart with office hours.
Openings can go to a branded careers page, social channels and job boards including Indeed, ZipRecruiter and LinkedIn, with LinkedIn Paid Job Ads added in 2025.
Yes. Offer letter templates produce digital offers with e-signature, and accepted candidates move into employee records, new-hire packets and onboarding checklists automatically.
It lacks native sourcing, candidate relationship management and automated outreach, caps job openings by plan and offers live support only on weekdays. Payroll, benefits and time tracking are paid add-ons.
Common alternatives include Workable, Greenhouse and JazzHR for dedicated recruiting, and Rippling and Paylocity for all-in-one HR and payroll with hiring modules.