- Verified by BizGlocal
Employee Engagement And Performance Platform Backed By Human Experts
- 100+ Employees
- Founded In 2011
- San Francisco, CA
- Serves 5+ Industries
About 15Five
Industry leader in connected fleet operations
Market Position
Established mid-market player in continuous performance management and engagement, historically focused on companies with roughly 100 to 2,500 employees.
Innovation Focus
AI-assisted reviews, AI themes for open-text survey comments, a Predictive Impact Model for engagement drivers, and the Kona AI meeting assistant and coach.
Core Strengths
Weekly check-ins, structured 1-on-1s, science-backed survey questions, manager enablement and a pooled human support model.
Use Cases
Engagement and eNPS surveys, lifecycle and onboarding surveys, action planning, OKR alignment, 360-degree reviews and manager coaching.
Core Products & Solutions
Engagement Surveys (Engage)
Pulse, eNPS, onboarding, lifecycle and change management surveys built on scientifically tested questions, with industry benchmarking and filtered dashboards by team, location and demographic.
Heat Maps, AI Themes And Predictive Impact Model
Heat maps surface engagement outliers across groups, AI summarizes open-text comments into themes, and the Predictive Impact Model highlights which drivers are most likely to move scores next.
Action Planning And Manager Prompts
Managers turn survey results into tracked action plans with in-product coaching prompts that keep follow-through visible to HR.
Weekly Check-Ins, 1-on-1s And High Fives
Recurring check-ins, agenda-driven 1-on-1s and peer recognition through High Fives, with Slack and Microsoft Teams integrations to keep rituals in existing workflows.
OKRs, Reviews And 360-Degree Feedback (Perform)
Goal and OKR tracking, AI-assisted performance reviews, 360-degree feedback, a talent matrix and career paths that connect engagement signals to performance outcomes.
Kona AI And Manager Coaching
Kona joins Zoom and Google Meet calls to give managers real-time and follow-up coaching, alongside optional human 1-on-1 and group coaching and a manager microlearning library.
Pricing Overview
Engage
Teams that want engagement surveys and analytics only
$4/user/mo
$4/user/month, billed annually
- Employee engagement surveys
- Targeted assessments
- Action planning
- Heat maps and data breakdowns
- Industry benchmarking
- Right Expert Right Time support
Perform
Organizations focused on performance management and goals
$11/user/mo
$11/user/month, billed annually
- AI-assisted performance reviews
- OKRs and goals
- 360-degree feedback
- Insights dashboard
- Talent matrix
- Career paths and plans
Total Platform
Companies wanting engagement and performance in one system
$16/user/mo
$16/user/month, billed annually
- Everything in Engage
- Everything in Perform
- Manager training microlearnings
- Single data model linking surveys and reviews
- Eligible for Kona AI add-ons ($2/employee or $19/manager per month)
- Eligible for compensation add-on ($9 to $11/user per month)
Who Is 15Five Best For?
Small Businesses
1-25 EmployeesThe $4 Engage plan is affordable at small headcounts and third-party analysis reports no seat minimum on core plans, though annual billing and survey anonymity thresholds can limit value for very small teams.
Mid-Market Companies
26-100 EmployeesThis is 15Five's core fit: growing teams that want engagement surveys, check-ins and reviews in one place, with human support available during rollout and ongoing use.
Enterprise Companies
100+ EmployeesCompanies up to a few thousand employees can use 50+ integrations including Workday, ADP and UKG plus Managed Launch professional services, though very large or matrixed organizations report friction with reporting lines.
Remote And Hybrid Teams
Any SizeDistributed teams benefit from asynchronous weekly check-ins, Slack and Teams recognition, and Kona coaching that works inside Zoom and Google Meet.
Measurable Impact & Benefits
3,000+
Customers
15Five reports more than 3,000 customer organizations on its platform.
250,000
Employees Served
Total employees using 15Five across its customer base, per the company.
88%
Lower Employee Turnover
TrustRadius customer story on reduced turnover after adopting 15Five.
150%+
Engagement Increase
SINAI Technologies customer story on engagement growth.
50%
Faster Performance Cycles
Pennrose customer story reports its performance cycle time was cut in half.
94%
Retention
Auror customer result highlighted on the 15Five homepage.
90%
Of Managers Adopt Within Weeks
15Five's stated manager onboarding and adoption rate under its support model.
9.2/10
Quality Of Support
G2 reviewer score for 15Five support, above Workleap's 8.7 on the same measure.
15Five Real reviews
Our Rating:
4.7/5
- Verified Users
- Verified Users
Employee Engagement Checklist
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15Five’s Pros & Cons
Balanced evaluation to help you make an informed decision
Strengths
- Strong independent support scores: 9.2 on G2 and 4.6 on Capterra for customer service
- Multiple support routes: live chat, email, same-day expert Zoom sessions and a 1,000+ article help center
- Transparent published pricing starting at $4 per user per month for engagement
- Engagement data connects directly to check-ins, 1-on-1s, reviews and coaching
- AI themes and a Predictive Impact Model to prioritize survey actions
- 50+ integrations including Workday, ADP, BambooHR, Rippling, Slack and Teams
- Kona AI adds in-meeting manager coaching not common among direct rivals
Limitations
- Live support runs Monday to Friday, 8 AM to 8 PM ET, with no published 24/7 or phone line
- Pooled expert model replaced a single named customer success manager for many accounts
- Limited customization of survey templates and reports, a frequent reviewer complaint
- Add-ons such as Kona, coaching and compensation raise total cost well above list price
- Admin learning curve and some navigation friction in reporting
- Awkward handling of manager reassignment and matrix reporting structures
Our Verdict
15Five earns its Best in Support placement for employee engagement through independently strong service ratings, including a 9.2 G2 quality of support score and a 4.6 Capterra customer service score, backed by a support model that routes buyers to technical, strategic and data specialists, often the same day. Combined with published pricing from $4 per user per month and engagement data that flows into check-ins, reviews and Kona AI coaching, it is a solid choice for mid-market US companies that want help acting on survey results, not just collecting them. Buyers should weigh the caveats honestly. Live support is limited to weekday business hours, the October 2025 move to a pooled expert model means fewer customers have one named success manager, and PerformYard posts a higher G2 support score. Teams needing heavy survey or report customization, or buyers pricing the full platform with Kona and coaching add-ons, should compare Lattice and Culture Amp before committing to an annual contract.
Resources
Resources & Documentation
Detailed materials for deeper evaluation
Pricing Plans Page
Published per-user prices for Engage, Perform, Total Platform and add-ons
Right Expert Right Time Support Overview
How 15Five routes customers to technical, strategic and data experts
Contact 15Five Support Article
Live chat hours, email support, expert calls and billing contacts
15Five Help Center
1,000+ articles, guides and videos organized by role and topic
Engage Product Page
Survey types, heat maps, benchmarking and Predictive Impact Model details
Integrations Directory
50+ HRIS, communication and productivity integrations
Customer Stories Library
Case studies from TrustRadius, Pennrose, SINAI Technologies and others
Kona Launch Announcement
Details on the AI manager coach launched in May 2025
What to Know
What to Know Before Buying
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Expert calls cover implementation strategy and feature configuration -
Managed Launch professional services are available for complex deployments
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15Five states 90% of managers onboard and adopt within weeks
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Plan an HRIS sync (Workday, ADP, BambooHR, Rippling, UKG and others) to keep org charts current; some reviewers report manual workarounds with less common HRIS setups.
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15Five historically targets 100 to 2,500 employees; very large or matrixed organizations should test manager reassignment and reporting-line handling in a pilot.
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Kona AI ($2 per employee or $19 per manager monthly), manager content ($49 per manager monthly), coaching ($399 per credit) and compensation ($9 to $11 per user) are extra, and some add-ons carry minimums.
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Historical survey results and review data from another tool may not map cleanly to 15Five's benchmarks, so confirm import options and plan a fresh engagement baseline.
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Standard contracts are billed annually; monthly or shorter terms appear only through sales negotiation, and Capterra reviewers note limited contract length flexibility.
Alternatives
Compare Alternatives
See how 15Five stacks up against competitors
Culture Amp is known for deep engagement survey science and benchmarks on quote-based pricing, whereas 15Five publishes its prices and ties engagement more tightly to weekly check-ins and manager coaching.
Detailed feature comparison, pricing analysis, and user reviews
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FAQ’s
Frequently Asked Questions
Common questions about 15Five
The Engage plan is $4 per user per month billed annually, Perform is $11, and the Total Platform with both is $16. Kona AI, manager coaching, content and compensation add-ons are priced separately.
All customers get the Right Expert Right Time model: live chat Monday to Friday, 8 AM to 8 PM ET, email support, bookable expert Zoom sessions that are often same-day, a 1,000+ article help center and in-app guidance. Professional services are available for complex launches.
Since October 2025, 15Five uses a pooled model that routes customers to technical, strategic and data specialists rather than relying on one CSM. Accounts do have a Customer Experience Manager or account manager aligned to plan level, so confirm what your contract includes.
Engage supports pulse, eNPS, onboarding, lifecycle and change management surveys with scientifically tested questions, heat maps, industry benchmarks, AI comment themes and action planning.
Kona is an AI manager coach, acquired in January 2025 and launched in May 2025, that joins Zoom and Google Meet calls to give real-time guidance. It is an add-on at $2 per employee per month for the meeting assistant or $19 per manager per month for the coach.
15Five lists 50+ integrations, including Workday, ADP, BambooHR, Rippling, Gusto, Paylocity and UKG for HRIS, plus Slack, Microsoft Teams, Zoom, Google Meet, Outlook and Google Calendar.
Reviewers cite limited survey and report customization, an admin learning curve, costs that rise with add-ons, and friction with manager reassignment. Live support is not available around the clock.
Common alternatives include Lattice, Culture Amp, Workleap, PerformYard and Leapsome, each differing in survey depth, pricing transparency and support structure.