- Verified by BizGlocal
Workforce Analytics And Time Tracking With 24/7 Support On Paid Tiers
- 150+ Employees
- Founded In 2012
- Las Vegas, NV
- Serves 5+ Industries
About Time Doctor
Industry leader in connected fleet operations
Market Position
Established mid-market employee monitoring and time tracking vendor with a strong base among BPOs, agencies and distributed teams.
Innovation Focus
AI productivity benchmarks, unusual activity detection, mouse jiggler detection and office vs. remote reporting on the Premium tier.
Core Strengths
Automatic time tracking, activity and web/app usage reporting, payroll exports and 24/7 chat and email support on Standard and above.
Use Cases
Remote workforce oversight, BPO and call center productivity, client billing, attendance and payroll preparation.
Core Products & Solutions
Automatic Time And Activity Tracking
Desktop and mobile apps record work time automatically or by task, with active and idle time measured through keyboard and mouse activity. Online and offline tracking keeps records intact when connectivity drops.
Screenshots And Screen Recording
Periodic screenshots are available on every plan, with blur options and time-window restrictions for privacy. Video screen recording is included in Premium or sold as a per-user add-on.
Web And App Usage With Productivity Ratings
Standard and above classify websites and applications as productive or unproductive and roll that data into activity summaries. Managers can tune ratings by team or role.
Attendance, Schedules And Leave
Schedules, attendance tracking, break tracking and leave management sit in the Standard tier, along with time approvals before hours are finalized.
Payroll And Integrations
Approved timesheets can be paid through connections such as PayPal, Payoneer, Wise, Rippling and Xero, with custom pay periods and multiple currencies. Standard and above connect to 60+ tools including project management and CRM apps.
Executive Dashboard And AI Insights
Premium adds an executive dashboard, Benchmarks AI, unusual activity reports, irregular keyboard and mouse jiggler detection, internet connectivity tracking, SSO and open API access, with two years of data retention.
Pricing Overview
Basic
Small teams that need core time tracking and screenshots
$6.70/user/mo
$6.70/user/mo billed annually ($8/user/mo monthly)
- Automatic time tracking
- Projects and tasks
- Timeline report
- Screenshots with blur options
- Online and offline tracking
- Ticket portal and knowledge base support only, 3 months of data history
Standard
Growing teams that need productivity analytics, payroll and live support
$11.70/user/mo
$11.70/user/mo billed annually ($14/user/mo monthly)
- Everything in Basic
- Web and app usage with productivity ratings
- Schedules, attendance, leave and break tracking
- Payroll and time approvals
- 60+ integrations and real-time notifications
- Live chat, email and callback support, 6 months of data history
Premium
Larger or compliance-focused teams that want AI insights and a dedicated contact
$16.70/user/mo
$16.70/user/mo billed annually ($20/user/mo monthly)
- Everything in Standard
- Video screen recording and executive dashboard
- Benchmarks AI and unusual activity reports
- Mouse jiggler, clicker and irregular keyboard detection
- SSO, open API, automatic user provisioning and client login access
- Dedicated success manager (50+ users) and 2 years of data history
Who Is Time Doctor Best For?
Small Businesses
1-25 EmployeesSmall teams get low entry pricing and fast setup, but Basic has no integrations or live support, so most will need Standard to benefit from the support model this page evaluates.
Mid-Market Companies
26-100 EmployeesThe strongest fit: Standard or Premium delivers productivity analytics, payroll, 24/7 chat and email support and, above 50 Premium users, a dedicated success manager.
Enterprise Companies
100+ EmployeesPremium and Enterprise add SSO, automatic provisioning, open API, private cloud deployment and custom BI dashboards, though larger buyers should confirm SLA terms in writing.
BPOs And Outsourced Support Teams
Any SizeCall centers, virtual assistant firms and offshore teams make up a large share of published case studies, with client login access and international payouts suited to that model.
Measurable Impact & Benefits
85%
Efficiency Increase
Reported by Dentistry Support after rolling out Time Doctor
35%
Project Efficiency Gain
SmartSites web development team case study
30%
Productivity Boost
Eufonie customer contact operation case study
25%
Productivity Boost
Leading customer support BPO case study
$1M
Saved
US health insurance company case study
10,000+
Companies
Customer companies Time Doctor reports using the platform
280,000
Active Users
Active user count stated on Time Doctor's company page
60+
Integrations
Third-party tools available on Standard plans and above
Time Doctor Real reviews
Our Rating:
4.5/5
- Verified Users
- Verified Users
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Time Doctor’s Pros & Cons
Balanced evaluation to help you make an informed decision
Strengths
- 24/7 live chat and email support on Standard and Premium, with callback option
- Dedicated success manager for Premium accounts of 50+ users
- Transparent published pricing with a 14-day Premium trial and no card required
- Customer service rated 4.4 out of 5 on Capterra across 548 reviews
- Built-in payroll payouts through PayPal, Payoneer, Wise and other providers
- ISO 27001 certification and SOC 2 compliance, with HIPAA and GDPR support
- Privacy controls such as screenshot blur and tracking limited to clocked time
Limitations
- Trustpilot rating of 1.3 out of 5 with repeated complaints about cancellation and refunds
- Basic plan has no live support and no third-party integrations
- Add-ons can raise costs quickly, and stacking them may exceed Premium pricing
- Some reviewers report multi-day reply times and templated responses
- Screenshot and keystroke-based monitoring raises employee privacy and consent obligations
- Reported glitches on remote desktop sessions and performance lag on low-powered machines
Our Verdict
Time Doctor earns its Best in Support placement on the strength of round-the-clock chat and email support on Standard and Premium, a dedicated success manager for larger Premium accounts, and customer service ratings of 4.4 out of 5 on Capterra and G2 reviews that repeatedly mention helpful support. Combined with published pricing from $6.70 per user and a no-card Premium trial, it is a practical choice for mid-market teams, BPOs and distributed workforces that want monitoring plus reliable help when something breaks. That verdict comes with real qualifications. Basic-plan customers get only tickets and a knowledge base, Trustpilot reviewers rate the company 1.3 out of 5 largely over billing and cancellation experiences, and some Capterra users cite slow replies. Buyers should budget for Standard at minimum, confirm cancellation and refund terms in writing, and configure screenshots and activity tracking with clear employee notice to stay on the right side of privacy rules.
Resources
Resources & Documentation
Detailed materials for deeper evaluation
Pricing Plans Page
Current per-user rates, plan comparison and trial terms
Pricing Plans And Features Guide
Help center breakdown of annual vs. monthly rates, support by plan, add-ons and data retention
Security And Compliance Overview
Encryption, ISO 27001, SOC 2, backups and privacy safeguards
ISO 27001 Certification
Details of Time Doctor's information security certification
Payroll Feature Overview
How tracked hours flow to PayPal, Payoneer, Wise, Rippling and Xero
Case Studies Hub
Customer stories from BPOs, agencies, healthcare support and ecommerce firms
Support Help Center
Knowledge base and ticket portal for setup and troubleshooting
Contact And Support Page
Sales, support and partner contact options, including 24/7 support access
What to Know
What to Know Before Buying
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14-day Premium trial lets you configure settings before paying -
Productivity ratings and screenshot policies need upfront decisions by role
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Employee communication and consent steps should be completed before rollout
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Open API access and automatic user provisioning are Premium features.
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Data retention ranges from 3 months on Basic to 2 years on Premium.
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Monthly billing costs roughly 20% more than annual.
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Payroll mappings and project structures must be rebuilt.
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Given Trustpilot complaints about cancellations and refunds, review the refund policy before prepaying for a year.
Alternatives
Compare Alternatives
See how Time Doctor stacks up against competitors
Both track time with screenshots and pay contractors; Hubstaff adds GPS and field team features while Time Doctor leans on deeper productivity analytics and 24/7 support.
ActivTrak focuses on screenshot-free productivity analytics with a free tier, while Time Doctor combines time tracking, screenshots and payroll in one tool.
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FAQ’s
Frequently Asked Questions
Common questions about Time Doctor
Basic is $6.70, Standard $11.70 and Premium $16.70 per user per month on annual billing, or $8, $14 and $20 month-to-month. Enterprise is quote-based, and add-ons are extra.
Basic includes the knowledge base and ticket portal. Standard and Premium add 24/7 live chat, email and callback support, and Premium accounts with 50 or more users receive a dedicated success manager.
Yes, screenshots are available on all plans, with blur and time-window settings to limit sensitive content. Video screen recording is included in Premium or available as an add-on.
Tracking is tied to clocked work time, and interactive mode pauses monitoring during breaks. Employers are still responsible for configuring it proportionately and informing staff.
Basic lacks integrations and live support, add-ons raise costs, some users report slow replies and glitches, and Trustpilot reviewers flag billing and cancellation problems.
Time Doctor holds ISO 27001 certification, maintains SOC 2 compliance, encrypts data in transit and at rest, and supports GDPR and HIPAA requirements.
Standard and above include payroll, letting you approve timesheets and pay through PayPal, Payoneer, Wise, Rippling or Xero with custom pay periods and currencies.
Common alternatives include Hubstaff, ActivTrak, Insightful, Teramind and DeskTime, which differ on screenshot use, pricing and field-team features.