- Verified by BizGlocal
Small Business Email Marketing Backed By Live Human Support
- 1,600+ Employees
- Founded In 1995
- Waltham, MA
- Serves 7+ Industries
About Constant Contact
Industry leader in connected fleet operations
Market Position
Established mid-market player focused on small businesses, nonprofits and franchises, with 460K+ customers and a G2 Leader badge in the small business email segment.
Innovation Focus
AI copy generation and an AI campaign builder, plus portfolio expansion through the SharpSpring (2021) and Moosend (2025) acquisitions.
Core Strengths
Live phone and chat support on all plans, easy editor and templates, events, SMS and social in one account.
Use Cases
Newsletters, promotions, event registration, nonprofit fundraising appeals, retail and real estate nurture campaigns.
Core Products & Solutions
Drag-and-Drop Email Editor and Templates
Hundreds of mobile-responsive templates, a Canva integration for visuals, and an AI copy generator that the vendor says makes campaign creation 23% faster.
Email Automation
Welcome series, resend to non-openers and trigger-based workflows, with 1 automation template on Lite, 3 on Standard and unlimited custom automations on Premium.
Segmentation and Contact Management
Sign-up forms, custom fields and segments by activity or interest, capped at 1 segment on Lite and 10 on Standard, unlimited on Premium.
Reporting and Testing
Open, click, bounce and unsubscribe tracking, subject line A/B testing from Standard up, and revenue reporting and dynamic content on Premium.
SMS, Social and Events
Social posting to Facebook, Instagram and LinkedIn on all plans, event management with payments, and SMS from $10 per month or 500 messages included on Premium.
Live Support and Marketing Advisors
US phone support weekdays 8am to 8pm ET and Saturdays 10am to 6pm ET, live chat weekdays from 3am to 8pm ET, an Ask a Trainer service, and 1:1 marketing advisors for strategy help.
Pricing Overview
Lite
Solo owners and very small lists sending basic newsletters
From
$12/mo
From $12/month (up to 500 contacts); $50 at 501-2,500, $80 at 2,501-5,000, $120 at 5,001-10,000
- 1 user
- Email sends up to 10x contact count per month
- Drag-and-drop editor, templates and AI copy generator
- 1 automation template and 1 custom segment
- Basic reporting and web sign-up forms
- Live phone and chat support
Standard
Growing small businesses that need automation and testing
From
$35/mo
From $35/month (up to 500 contacts); $75 at 501-2,500, $110 at 2,501-5,000, $160 at 5,001-10,000
- 3 users
- Email sends up to 12x contact count per month
- 3 automation templates plus resend to non-openers
- Subject line testing and email scheduling
- 10 custom segments and advanced open and click reporting
- AI campaign builder
Premium
Established organizations wanting advanced automation and priority help
From
$80/mo
From $80/month (up to 500 contacts); $110 at 501-2,500, $200 at 2,501-5,000, $275 at 5,001-10,000
- Unlimited users
- Email sends up to 24x contact count per month
- Unlimited custom automations and segments, dynamic content
- Revenue reporting, SEO recommendations and Google Ads manager
- 500 SMS messages per month included
- Dedicated priority support team
Who Is Constant Contact Best For?
Small Businesses
1-25 EmployeesThe strongest fit: owners with no dedicated marketer get live phone and chat help even on Lite, plus templates and advisors that shorten the learning curve.
Mid-Market Companies
26-100 EmployeesStandard or Premium works for teams sending regular newsletters and simple automations, though costs climb quickly past 10,000 contacts and advanced workflow depth is limited.
Enterprise Companies
100+ EmployeesUsually a weaker fit; large senders needing complex journeys, granular permissions or high-volume pricing tend to outgrow the platform and should compare enterprise tools.
Nonprofits and Local Organizations
Any SizeNonprofit discounts of up to 30%, event and donation tools, and dedicated nonprofit, government and higher education pages make this a common choice for mission-driven senders.
Measurable Impact & Benefits
460K+
Customers
Small businesses, nonprofits and franchises using the platform, per the vendor homepage
97%
Claimed Delivery Rate
Vendor claim; one independent deliverability test measured about 74.8%
23%
Faster Campaign Creation
Vendor figure for campaigns built with its AI tools
30%
Higher Open Rate
Rival Race Series result versus industry average, per a vendor case study
18%
Contact List Growth
Year-over-year list growth reported by Tea's Me Cafe
$20,000
From A 3,000-Name List
Holiday-season revenue reported by The Bread Project
24,000+
Real Estate Professionals
Vendor-reported count of real estate users on the platform
97%
Of Negative Reviews Answered
Trustpilot reply rate, typically within 48 hours
Constant Contact Real reviews
Our Rating:
4.2/5
- Verified Users
- Verified Users
Email Marketing Checklist
What To Compare Before You Buy
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Constant Contact’s Pros & Cons
Balanced evaluation to help you make an informed decision
Strengths
- Live phone and chat support included on every plan, including Lite
- Saturday phone hours and weekday chat starting at 3am ET
- Extra help layers: Ask a Trainer, 1:1 marketing advisors and a Premium priority team
- Easy drag-and-drop editor and large template library for non-designers
- Events, SMS and social posting in the same account
- Active review management, answering 97% of negative Trustpilot reviews
- Discounts for annual prepay and nonprofits, plus a 30-day money-back guarantee
Limitations
- No 24/7 support and no Sunday phone line
- Mixed support experiences on Trustpilot, where 18% of reviews are one star
- Price rises steeply as contact lists grow, a top complaint on G2 and Software Advice
- Automation and segmentation are capped on Lite and Standard
- Limited design and form customization compared with more flexible editors
- Independent deliverability testing came in well below the vendor's 97% claim
Our Verdict
Constant Contact earns its Best in Support placement for email marketing mainly through access: every paid plan, down to the $12 Lite tier, includes live phone and chat support, with Saturday phone hours, early-morning chat coverage, trainers, marketing advisors and a priority team on Premium. Its 4.2 customer service score on Capterra and consistent praise for friendly agents on G2 back that position for small businesses and nonprofits that want a human to call. The support story is not uniformly positive. Trustpilot shows a polarized picture, with complaints about reaching agents, automated chat and billing, and there is no 24/7 coverage. Buyers should also weigh steep price increases as lists grow, capped automation below Premium and a deliverability claim that independent testing did not match. For owners who value hand-holding over advanced automation, it is a strong pick; growing senders should model costs at their expected list size first.
Resources
Resources & Documentation
Detailed materials for deeper evaluation
Pricing and Plan Comparison
Current Lite, Standard and Premium features, send limits and add-ons
Contact Support Page
Phone numbers, chat and trainer hours by region
Knowledge Base
Self-service help articles available around the clock
Community Forum
Peer and staff answers on setup, billing and campaigns
Marketing Advisor Program
1:1 guidance from Constant Contact marketing advisors
Email Marketing Product Overview
Editor, automation, segmentation and reporting capabilities
Industry Solutions
Pages for retail, real estate, nonprofits, higher education, government and franchises
Small Business Now Report
2025 survey of 1,600+ small business owners on marketing and AI
What to Know
What to Know Before Buying
-
Free trial with no credit card required -
Contact import, templates and sign-up forms work without technical skills
-
Phone, chat, trainers and advisors can guide first campaigns
-
The pricing page lists 300+ integrations, including Shopify, Canva, HubSpot, WordPress and Zapier; confirm your ecommerce or CRM connector syncs the fields you need.
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The platform scales in contacts but pricing climbs quickly, and teams needing complex journeys may outgrow even Premium's automation.
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Watch for overage charges of $0.002 per send above the monthly allowance, a $10 inbox preview add-on, paid SMS on lower tiers, and automatic tier jumps as contacts grow.
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Contact lists import easily, but automations, templates and historical reporting generally have to be rebuilt; support staff can help with imports.
-
Plans are month-to-month with a 15% annual prepay option and a 30-day money-back guarantee; nonprofits can save up to 30% on 12-month prepay.
Alternatives
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FAQ’s
Frequently Asked Questions
Common questions about Constant Contact
Published pricing starts at $12 per month for Lite, $35 for Standard and $80 for Premium at up to 500 contacts. At 5,001-10,000 contacts, third-party trackers list $120, $160 and $275 per month respectively, with 15% off for annual prepay.
All plans include live phone and chat. US phone support runs weekdays 8am to 8pm ET and Saturdays 10am to 6pm ET, chat runs weekdays 3am to 8pm ET, and there is also Ask a Trainer, marketing advisors, a knowledge base and a community forum.
No. Live channels are limited to the published weekday and Saturday hours; outside those times customers rely on the knowledge base and community forum.
Yes. The pricing page lists live phone and chat with marketing experts on all plans, while Premium adds a dedicated priority support team.
Costs rise quickly with list size, automation and segments are capped below Premium, design customization is limited, and some Trustpilot reviewers report difficulty reaching support and billing confusion.
Clearlake Capital controls the company after Siris Capital sold its 50% stake in February 2024. The two firms had spun Constant Contact out of Endurance International in 2021.
Constant Contact offers a free trial with no credit card required and a 30-day money-back guarantee on paid plans.
Common alternatives include Mailchimp, Brevo, HubSpot Marketing Hub, Klaviyo for ecommerce, and MailerLite for budget-conscious senders.