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Last-Mile Route Planning, Dispatch And Delivery Tracking In One Platform
- 80+ Employees
- Founded In 2012
- San Francisco, CA
- Serves 9+ Industries
About Onfleet
Industry leader in connected fleet operations
Market Position
Established mid-market last-mile delivery software vendor with 1,000+ customers, including Kroger, Total Wine & More and Pizza Hut.
Innovation Focus
Machine-learning route optimization trained on 100M+ deliveries, auto-dispatch for on-demand orders and predictive delay detection.
Core Strengths
Driver app usability, real-time tracking and ETAs, proof of delivery, open API and webhooks.
Use Cases
Grocery, pharmacy and healthcare, cannabis, restaurant and meal delivery, auto parts, furniture and courier services.
Core Products & Solutions
Route Optimization
Builds multi-driver routes from hubs using time windows, driver schedules, vehicle capacity, service time, historical traffic and road restrictions. Basic optimization is on Launch, with advanced optimization on Scale and above.
Auto-Dispatch And Route Plans
Automatically assigns tasks to drivers and inserts on-demand orders into active routes to protect delivery windows, with configurable maximum tasks per route and allowed delays per task.
Driver App
iOS and Android app with turn-by-turn navigation handoff, task lists, driver-dispatcher chat and proof-of-delivery capture, rated highly across both app stores.
Proof Of Delivery And Compliance
Photo and signature capture on all plans, with barcode scanning, ID scanning and age verification on Scale for pharmacy, alcohol and cannabis deliveries.
Customer Tracking And Notifications
Automated SMS updates, live tracking links and dynamic ETAs, plus delay detection that flags at-risk stops before customers are affected.
Analytics, API And Integrations
Historical reporting from 90 days to lifetime depending on plan, an Operational Command Center on Scale, a documented REST API with webhooks, a Zapier integration and the Onfleet Connect network of 150+ courier partners.
Pricing Overview
Launch
Small delivery operations running up to about 2,500 tasks per month
Starting at
$619/mo
Starting at $619/month (2,500 tasks included)
- Unlimited users
- Driver app with photo and signature proof of delivery
- Basic route optimization
- Driver-dispatcher chat
- 90-day historical reporting
- API and webhook access
Scale
Growing mid-market teams running about 5,000 tasks per month
Starting at
$1,349/mo
Starting at $1,349/month (5,000 tasks included)
- Everything in Launch
- Advanced route optimization
- Auto-dispatch
- Barcode, ID scanning and age verification
- Operational Command Center
- 1-year historical reporting and guided onboarding
Enterprise
High-volume, multi-brand or multi-region delivery operations
Starting at
$3,099/mo
Starting at $3,099/month (10,000+ tasks)
- Everything in Scale
- Multi-brand and multi-region support
- Enterprise SSO
- Lifetime historical reporting
- Premium onboarding and implementation
- Enhanced branding and telephony
Who Is Onfleet Best For?
Small Businesses
1-25 DriversA fit for local grocers, pharmacies, restaurants and dispensaries that complete close to 2,500 deliveries a month and want routing, tracking and proof of delivery without building their own tools. Operations with very low volume may find the $619 entry price steep relative to cheaper per-driver routers.
Mid-Market Companies
26-100 DriversThe strongest fit: the Scale tier adds auto-dispatch, advanced optimization and scanning, which suits multi-store retailers, meal-kit brands and regional couriers mixing scheduled and on-demand work.
Enterprise Fleets
100+ DriversEnterprise adds multi-region management, SSO and premium implementation, used by customers such as Kroger and Core & Main. Very large shippers needing multi-carrier orchestration may also evaluate broader platforms.
Couriers And Healthcare Delivery
Any SizeCourier Suite, client portals and the 150+ partner Onfleet Connect network support third-party delivery businesses, while HIPAA alignment, ID scanning and chain-of-custody proof suit pharmacy and medical deliveries.
Measurable Impact & Benefits
400M+
Deliveries Powered
Cumulative deliveries run on the platform, per Onfleet
17%
Shorter Route Durations
Same task volume completed in less route time using Onfleet Route Optimization
55%
More Delivery Capacity
Capacity gain reported on Onfleet's homepage; United Supermarkets cites 50%
45%
Fuel Cost Savings
Reported by United Supermarkets after adopting route optimization
50%
Fewer Failed Deliveries
Onfleet-reported reduction; ABD Transportation cites an 82% cut
85%
Less Route Planning Time
Reported by courier Inspired Go while scaling across North America
$1M+
Saved In 2 Years
Reported by Core & Main, alongside thousands of communication hours saved
99%
On-Time Delivery
Onfleet-reported on-time rate; Fair Ortho Logistics cites 99% accuracy
Onfleet Real reviews
Our Rating:
4.6/5
- Verified Users
- Verified Users
Route Planning Checklist
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Onfleet’s Pros & Cons
Balanced evaluation to help you make an informed decision
Strengths
- Complete last-mile feature set in one product: routing, dispatch, driver app, proof of delivery, tracking and analytics
- Route optimization honors time windows, capacity, service time, driver schedules and historical traffic
- Auto-dispatch inserts on-demand orders into live routes, supporting mixed scheduled and same-day work
- Highly rated driver app and intuitive dispatcher dashboard that reviewers say needs little training
- Published, transparent pricing with unlimited users and a 14-day free trial
- Open REST API, webhooks, Zapier integration and a 150+ partner courier network
- Compliance tools for regulated deliveries, including ID scanning, age verification and HIPAA alignment
Limitations
- High entry cost at $619 per month, which can outweigh the value for low-volume operators
- Task-based billing with overage and separately billed SMS charges can push spend above list price
- Advanced optimization, auto-dispatch and scanning are locked to Scale, and the routing API is documented as Enterprise-only
- Some reviewers report routing that struggles with multi-capacity and bulk scenarios, plus inflated ETAs
- Occasional dashboard slowness when many filters are applied
- Recurring complaints about billing transparency and account-management focus on price increases
Our Verdict
Onfleet earns its Best in Features placement for route planning because it delivers the whole last-mile workflow in a single, well-reviewed product: constraint-aware route optimization, auto-dispatch that absorbs same-day orders, a strong driver app, flexible proof of delivery, live customer tracking and an open API. Mid-market retailers, grocers, pharmacies and couriers handling several thousand deliveries a month will get the most from it, particularly on the Scale tier where the most important routing and dispatch features unlock. Buyers should weigh that breadth against cost and routing depth. The $619 starting price and task-based overages make Onfleet expensive for small or low-volume fleets, and some reviewers find its optimizer less reliable than routing-first specialists in multi-capacity or bulk scenarios. We recommend trialing it on real order data, confirming how tasks, failed attempts and SMS are billed, and comparing it with a routing-focused alternative before committing.
Resources
Resources & Documentation
Detailed materials for deeper evaluation
Pricing And Plan Comparison
Current Launch, Scale and Enterprise tiers, task allowances and Courier Suite add-on
Route Optimization Overview
Product page covering constraints, on-demand routing and delay detection
Route Optimization Setup Guide
Support article on hubs, capacity, service time and task limits per route
Developer API Documentation
REST API reference including route optimization, auto-dispatch and webhooks
Customer Case Studies
Published results from grocers, pharmacies, couriers and retailers
Enterprise Solutions
Enterprise features, onboarding model and customer outcomes
Trust And Security Center
SOC 2 Type II, HIPAA and GDPR compliance, uptime and encryption details
Zapier Integration Guide
Setting up no-code connections to ecommerce, CRM and spreadsheet tools
What to Know
What to Know Before Buying
-
Route optimization requires setting up hubs, assigning teams, and defining capacity and service times first -
Scale includes guided onboarding; Enterprise includes premium onboarding and implementation
-
Drivers only need the iOS or Android app on their own or company phones
-
Reviewers describe some third-party integrations as less user-friendly, so budget developer time for custom order systems.
-
Very large or multi-carrier operations should confirm performance, optimization limits and pricing at their peak volumes.
-
Clarify whether failed attempts and returns count as billable tasks.
-
Historical data retention differs by plan, from 90 days on Launch to lifetime on Enterprise.
-
Several reviewers report difficulty stopping charges on inactive accounts, so confirm cancellation terms in writing.
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FAQ’s
Frequently Asked Questions
Common questions about Onfleet
Onfleet publishes three plans: Launch from $619 per month with 2,500 tasks, Scale from $1,349 per month with 5,000 tasks, and Enterprise from $3,099 per month for 10,000+ tasks. Overages, SMS usage and the optional $299 per month Courier Suite are billed on top.
Launch includes basic route optimization. Advanced optimization and auto-dispatch start on Scale, and Onfleet's developer documentation lists the route optimization API as an Enterprise feature.
It factors in hubs, delivery locations, time windows, driver schedules, vehicle capacity, service time, historical traffic and road restrictions, and lets you cap tasks per route and set allowed delays per task.
Yes. Auto-dispatch inserts new on-demand orders into existing routes to keep deliveries within their windows, and Onfleet supports scheduled, on-demand or mixed workflows.
Onfleet offers a REST API with webhooks, a Zapier integration, native connections such as Shopify and Dutchie, and the Onfleet Connect network of 150+ courier partners for overflow capacity.
Reviewers cite a high entry price, task-based overages, routing that can struggle with multi-capacity or bulk scenarios, ETAs that run long and occasional dashboard slowness, along with billing complaints.
Common alternatives include Routific and OptimoRoute for lower-cost routing, Spoke Dispatch for driver-first courier teams, Route4Me for modular add-ons, and Bringg for enterprise multi-carrier delivery.
Onfleet offers a 14-day free trial with full access and bills monthly by card, with plan changes available from the dashboard. Enterprise terms, implementation and premium support are typically negotiated directly.