- Verified by BizGlocal
Cited AI Answers Backed By Enterprise Onboarding And Customer Success
- 1,000+
- 2022
- San Francisco, CA
- 50,000+
About Perplexity
Industry leader in connected fleet operations
Market Position
One of the most widely used AI search tools, valued at $21.21 billion after its early 2026 funding round.
Innovation Focus
Perplexity Computer, which puts 20 advanced models to work on multi-step tasks, the Comet agentic browser and Model Council.
Core Strengths
Cited answers, internal and external search in one place, premium data sources and SOC 2 Type II enterprise security.
Use Cases
Market and competitor research, sales prospecting, research verification, due diligence, internal knowledge search and report drafting.
Core Products & Solutions
Search With Citations
Fast web answers with linked sources and follow-up prompts, using top AI models and model selection on paid plans.
Deep Research
Multi-step research that reads many sources and produces detailed, cited reports.
Perplexity Computer
An agent that uses 20 advanced models across research, analysis, design, coding and project management tasks.
Internal Knowledge Search
Surfaces answers from company files and connected apps alongside web results, with Spaces for team collaboration.
Comet Browser
An AI browser with agentic actions, contextual help and personal assistance.
Premium Data Sources And Model Council
Access to sources like PitchBook and Statista, plus Model Council for comparing answers across models.
Pricing Overview
Pro
Individual professionals doing regular research
$17/month
$17/month billed annually (Free plan also available)
- Deep Research and access to top AI models
- Model selection and preferred model per query
- Expanded Perplexity Computer access with 4,000 bonus credits
- Premium data sources like PitchBook and Statista
- File, web and app search
- Support portal and Pro community on Discord
Enterprise Pro
Teams needing secure, shared research
$40/seat/month
$40/seat/month, or $400/seat/year
- Unlimited Pro queries and 500 Research queries a day
- Unlimited teammates in private Spaces and up to 15,000 file uploads
- SSO, SCIM provisioning and role-based permissions
- SOC 2 Type II, GDPR and HIPAA compliance
- No training on customer data
- Discounted $30/seat rate for eligible education and nonprofits
Enterprise Max
Power users and research-heavy teams
$325/seat/month
$325/seat/month, or $3,250/seat/year
- Everything in Enterprise Pro
- Unlimited Labs and Research queries
- Highest-tier model access
- Larger file limits per Space and repository
- Organization-wide data insights and logs with no seat minimum
- Priority support
Who Is Perplexity Best For?
Small Businesses
1-25 EmployeesPro gives small teams cited research and Deep Research for $17 a month, though lower tiers rely on the help center, support portal and community.
Mid-Market Companies
26-100 EmployeesA strong fit for sales, marketing and strategy teams that need shared Spaces, SSO and secure file search on Enterprise Pro.
Enterprise Companies
100+ EmployeesThe strongest fit: customer success managers, onboarding and training, audit logs and data retention controls at 50+ seats.
Research-Heavy Teams
Any SizeAnalysts, consultants and investors benefit most from Deep Research, premium data sources and Model Council.
Measurable Impact & Benefits
90%
Faster Research Verification
Perplexity’s reported figure for enterprise users.
125+
Hours Saved Per Week
Time savings Perplexity reports for enterprise users.
80%
Partner Adoption
Share of one firm’s partnership actively using Perplexity.
100%
Sales Team Adoption
Adoption rate Perplexity reports at one enterprise customer.
8+
Teams At USADA
The U.S. Anti-Doping Agency streamlined deep work across eight or more teams.
50,000+
Organizations
Organizations that trust Perplexity Enterprise, per Perplexity.
100M+
Monthly Active Users
Users across Perplexity’s search and agent tools, per Sacra.
$750M
Annualized Revenue
Sacra’s August 2026 estimate, up from $232 million at the end of 2025.
Perplexity Real reviews
Our Rating:
4.3
- Verified Users
- Verified Users
Compare Alternatives
See how Perplexity stacks up against competitors
Get Your Free Checklist
Enter your email to download instantly
No spam. Instant access. Unsubscribe anytime.
Download
Spam
Forever
Perplexity’s Pros & Cons
Balanced evaluation to help you make an informed decision
Strengths
- Customer success managers for enterprise coaching, calls and training
- Online and onsite training plus comprehensive user guides
- Phone and web chat support during business hours for enterprise buyers
- Ticket responses within one business day for enterprise buyers
- Priority support on Enterprise Max
- G2 reviewers rate quality of support 8.6 out of 10
- SOC 2 Type II, HIPAA, SSO, SCIM and audit logs
Limitations
- Trustpilot reviewers name support as their most common complaint
- Capterra reviewers rate customer service 3.9 out of 5
- Pro and Free users rely on self-serve help, a support portal and Discord
- Audit logs and data retention need 50+ seats or an Enterprise Max user
- G2 reviewers report inconsistent citations and source quality
- Perplexity faces copyright lawsuits from several publishers
Our Verdict
Perplexity earns its Best in Support placement for AI search and research through its enterprise support model. Enterprise buyers get customer success managers for coaching and training, online and onsite onboarding, phone and web chat during business hours and ticket responses within one business day. Enterprise Max adds priority support, and G2 reviewers rate Perplexity’s quality of support 8.6 out of 10. The placement has a clear caveat. Individual Pro and Free users rely on the help center, a support portal and Discord, and Trustpilot reviewers rate Perplexity 1.4 out of 5, naming support as their top complaint. Capterra reviewers rate customer service 3.9. For organizations buying Enterprise seats, Perplexity is a well-supported choice. Individual users should expect a mostly self-serve experience.
Resources
Resources & Documentation
Detailed materials for deeper evaluation
Perplexity Pricing Page
Free, Pro and Max plan prices and features.
Perplexity Enterprise Page
Enterprise features, security certifications and adoption figures.
Enterprise Pricing Page
Enterprise Pro and Enterprise Max seat pricing.
Perplexity Help Center
Guides, troubleshooting and support contact options.
Enterprise Customer Stories
How organizations like USADA use Perplexity.
Sonar API Documentation
Pricing and setup for Perplexity’s search API.
Perplexity Trust Center
SOC 2 Type II, GDPR and HIPAA documentation.
Perplexity Status Page
Live service status and incident history.
What to Know
What to Know Before Buying
-
Free and Pro work immediately with no setup -
Enterprise onboarding includes online and onsite training options
-
Admins control file uploads, downloads and answer sharing
-
Perplexity connects to company files and apps for internal search, supports SSO and SCIM, and offers the Sonar API for developers.
-
Enterprise Pro supports unlimited teammates in Spaces, and data retention and audit logging apply at 50+ seats or with Enterprise Max.
-
Sonar API usage billed separately, Enterprise Max seats for heavy users, extra credits for Computer tasks and onsite training add to seat prices.
-
Teams moving from other research tools need to reconnect file sources and rebuild Spaces, since saved threads do not import automatically.
-
Individual plans are discounted on annual billing, and Enterprise seats are available monthly or annually.
Alternatives
Compare Alternatives
See how Perplexity stacks up against competitors
Detailed feature comparison, pricing analysis, and user reviews
Detailed feature comparison, pricing analysis, and user reviews
Get Started
Ready to Get Started?
Get personalized recommendations from top 3 vendors
By submitting, you agree to receive recommendations from verified vendors. No spam, unsubscribe anytime.
Are You a Software Vendor?
List your company and get in front of decision-makers actively searching for solutions.
FAQ’s
Frequently Asked Questions
Common questions about Perplexity
Perplexity Free costs $0, Pro $17 a month and Max $167 a month billed annually. Enterprise Pro costs $40 per seat per month and Enterprise Max $325.
Enterprise buyers get customer success managers, online and onsite training, phone and web chat during business hours and ticket responses within one business day. Enterprise Max adds priority support.
No. Perplexity says it does not train its models on enterprise customer data, and file retention can be set to delete automatically.
Perplexity Computer is an agent that puts 20 advanced models to work across research, analysis, design, coding and project management.
Yes. Enterprise plans surface answers from company files and connected apps alongside cited web results.
Perplexity lists SOC 2 Type II, GDPR and HIPAA compliance, with SSO, SCIM, audit logs and configurable file retention.
Self-serve support on individual plans, inconsistent citations noted by reviewers, controls that need 50+ seats and ongoing publisher lawsuits.
Common alternatives include You.com, Elicit, ChatGPT Search, Google Gemini and Consensus, which differ in data sources, audience and pricing.