- Verified by BizGlocal
Ecommerce Fraud, Policy Abuse, Account Takeover And Chargeback Protection In One AI Risk Platform
- 450+
- 2013
- New York, NY and Tel Aviv, Israel
- 6+
About Riskified
Industry leader in connected fleet operations
Market Position
A listed specialist in ecommerce fraud prevention competing with Sift, Signifyd, Forter, Feedzai and payment processor tools, with logos on its site that include Booking, Prada, Peloton, Canada Goose, Agoda, SSENSE and GoPro.
Innovation Focus
ARIA, a conversational analyst expanded on September 1, 2026, Agent Identity Risk Intelligence launched October 8, 2026 to show who is behind AI shopping assistants, Dynamic Returns, and Dispute Resolve for Shopify launched March 2026.
Core Strengths
Real-time machine learning decisions using hundreds of attributes, a merchant network with over a billion historical transactions, a performance guarantee on approvals, and 24/7 risk analysts who adjust thresholds per merchant.
Use Cases
Guaranteeing fraud chargebacks on card-not-present orders, cutting false declines, stopping returns and promo abuse, blocking account takeover, and automating chargeback disputes.
Core Products & Solutions
Chargeback Guarantee
Machine learning returns an approve or decline decision in under a second. Riskified covers chargebacks on approved orders, and merchants pay only for approved orders that generate revenue. Recover re-checks borderline orders to reduce false declines.
Policy Protect
Targets refund, return, promotion and reseller abuse using identity clustering across the merchant network. It includes Decision Studio for real-time policy changes, Dynamic Returns that adapt return terms to customer trust, promo protection and a Shopify integration.
Account Secure
Three automated components: ATO Prevention that returns allow, notify or challenge decisions, Fake Account Prevention for unusual sign-ups, and Account Recovery that alerts owners after an attack. Riskified says no rules or alerts need handling.
Dispute Resolve
Collects evidence and manages chargeback disputes, which Riskified says deters friendly fraud. It launched for Shopify in March 2026.
Adaptive Checkout And Payments
Positioned as “decline less, convert more” by adapting the checkout journey to each shopper. The Chargeback Guarantee supports ACH, open invoices and digital wallets, and Riskified lists a PSD2 Optimize page for European card rules.
Control Center And ARIA
Real-time dashboards, analyst and call center override tools, explainable decisions for every model result, and ARIA, which answers plain-language questions with charts and tables and lets teams act on findings.
Pricing Overview
Chargeback Guarantee
Merchants that want fraud decisions plus liability transfer on card-not-present orders
Custom
Pricing
Custom quote, billed on approved orders
- Real-time approve or decline decision on each order
- Riskified reimburses approved orders that later become fraud chargebacks
- Recover re-checks borderline orders to cut false declines
- Pay only for approved orders that generate revenue
- Fee amounts and eligibility terms are not published
Policy Protect And Account Secure
Merchants with returns abuse, promo abuse, reseller abuse or account takeover problems
Custom
Pricing
Custom quote
- Identity clustering across accounts, behaviors and transactions
- Dynamic Returns and promo protection
- ATO and fake account prevention
- Account Secure relies on Chargeback Guarantee transaction history
- Pricing is not listed, and buyers are sent to request a demo
Enterprise Platform
Large and global merchants that need the full platform with disputes, analytics and AI tooling
Custom
Pricing
Custom contract
- Dispute Resolve for chargeback management
- Control Center dashboards with analyst override tools
- ARIA conversational analyst
- Industry-specific and merchant-specific models
- Dedicated analysts monitoring thresholds around the clock
Who Is Riskified Best For?
Small Businesses
1-25 EmployeesA limited fit. Riskified lists a Shopify integration and Dispute Resolve for Shopify, but its filings show most billings come from merchants above $75 million in online sales, and there is no published entry price.
Mid-Market Companies
26-100 EmployeesA reasonable fit for fast-growing online brands with real chargeback and false decline costs. Ask for a pilot on your own order history, and confirm minimum volumes and contract length.
Enterprise Companies
100+ EmployeesThe core audience. Riskified reports five of its top ten customers are headquartered outside the U.S., offers an API, Magento and Salesforce Commerce Cloud integrations, and has custom models by industry and merchant.
Retail, Travel, Ticketing And Digital Goods Merchants
Any SizeLogos and case studies include Kogan, Finish Line, Rue Gilt Groupe, Gametime, Lorna Jane, Booking and Agoda, which cover fashion, retail, ticketing and travel.
Measurable Impact & Benefits
$98.7M
Q2 2026 Revenue
Up 22% from $81.1 million a year earlier, per the Q2 2026 results
$41.3B
Q2 GMV
Gross merchandise volume up 13% year over year, per the same release
$223.6M
Cash And No Debt
Cash, deposits and investments at June 30, 2026
54%
Lower Cost Of Fraud At Lorna Jane
Customer-reported result, alongside about 95% authorization and fewer than 10 chargebacks in six months of 2023
70%
Fewer Chargebacks At Finish Line
Vendor-published customer result with no timeframe given
98%+
Approval Rates At Kogan
Headline of a Riskified case study that also cites $1.5 million in annual savings
20%
Fewer Manual Reviews At Rue Gilt Groupe
Vendor-published result from the Chargeback Guarantee page
4.4
Rating On G2
Average score across 240 reviews
Riskified Real reviews
Our Rating:
4.4
- Verified Users
- Verified Users
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Riskified’s Pros & Cons
Balanced evaluation to help you make an informed decision
Strengths
- Chargeback Guarantee that reimburses approved orders that later become fraud chargebacks
- Policy Protect for refund, return, promo and reseller abuse, including Dynamic Returns
- Account Secure for ATO, fake accounts and account recovery
- Dispute Resolve for chargeback management, now available for Shopify
- Control Center with explainable decisions, analyst overrides and the ARIA conversational analyst
- Shopify, Magento, Salesforce Commerce Cloud and API integrations
- Public company with $223.6 million in cash, no debt and positive adjusted EBITDA in Q2 2026
Limitations
- No public pricing, and guarantee eligibility and exclusions are not on the product pages
- Most billings come from merchants above $75 million in online sales, so small stores may be a poor fit
- A G2 reviewer calls decision-making on fraud charges not transparent
- Account Secure depends on Chargeback Guarantee transaction history
- Revenue is concentrated, with the three largest merchants at 25% of 2025 revenue
- Full documentation is only available to integrating and partnered merchants
Our Verdict
Riskified earns its place in BizGlocal’s Best in Features list for AI Fraud Detection because it covers real-time order decisioning, a chargeback guarantee, Recover for false declines, Policy Protect for returns and promo abuse, Account Secure for account takeover and fake sign-ups, Dispute Resolve, Adaptive Checkout, explainable decisions and the ARIA analyst in one ecommerce platform. It integrates through an API, Shopify, Magento and Salesforce Commerce Cloud, and its public filings give buyers more financial visibility than most fraud vendors. The trade-offs are fit, price transparency and proof. Pricing is quote only, most billings come from large merchants, and guarantee terms are not public. We could not verify SOC 2, ISO 27001 or PCI DSS reports on public pages, so buyers should request them. Breadth is not the same as the best fit for a small store that needs only basic screening. Pilot on your own order data, read the guarantee terms, and compare Sift and Feedzai before committing.
Resources
Resources & Documentation
Detailed materials for deeper evaluation
Riskified Platform Overview
Data collection, real-time decisions, Control Center and explainable machine learning
Chargeback Guarantee
Approval decisions, chargeback coverage, Recover and billing on approved orders
Policy Protect
Refund, return, promo and reseller abuse prevention with Dynamic Returns
Account Secure
ATO prevention, fake account prevention and account recovery
Documentation
API, Shopify, Magento and Salesforce Commerce Cloud integration guides
Customer Stories
Kogan, Hotelogical, Ring, Skullcandy and other published case studies
Investor Relations
Quarterly results, filings and guidance for the NYSE-listed company
Press And Product Launches
ARIA, Agent Identity Risk Intelligence, Dispute Resolve for Shopify and partnership news
What to Know
What to Know Before Buying
-
Choose the integration route: API, Shopify, Magento or Salesforce Commerce Cloud -
Share historical order and chargeback data so models can be tuned to your catalog
-
Agree which orders are covered and who handles escalations before launch
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Plan a storefront beacon for device and behavior data, order and payment data feeds, and chargeback data. Full documentation is only open to integrating and partnered merchants.
-
Riskified says decisions return in under a second and use over a billion historical transactions. It publishes no per-customer volume limits, so confirm peak-season performance with sales.
-
Ask about the fee on approved orders, add-on pricing for Policy Protect, Account Secure and Dispute Resolve, minimum commitments, and how manual overrides affect guarantee coverage.
-
Switching from another tool means re-integrating order flows, moving rules and review workflows into Control Center, and running models in parallel. Account Secure needs transaction history to reach full accuracy.
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Request the guarantee terms, exclusions, claim process, data processing terms and security reports in writing. The product pages point to separate service terms and do not summarize coverage limits.
Alternatives
Compare Alternatives
See how Riskified stacks up against competitors
Sift lists Payment Protection, Account Defense, Sift Score API, Expert Services and an Attack Detection Agent, and reports 700+ brands and a network of 1 trillion+ annual events, while Riskified adds a chargeback guarantee, Policy Protect and Dispute Resolve. Neither lists public pricing on its home page.
Feedzai targets retail banks, payment providers and acquirers with a RiskOps Platform covering transaction fraud, AML and scam prevention, and reports 140 billion events a year, while Riskified is built for online merchants. Feedzai lists no pricing on its home page.
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FAQ’s
Frequently Asked Questions
Common questions about Riskified
Riskified publishes no prices. Its Chargeback Guarantee page says merchants pay only for approved orders that generate revenue, and other modules are sold by quote after a demo request.
It has a Shopify integration and Dispute Resolve for Shopify, but its 2025 20-F says over 90% of billings came from merchants with more than $75 million in annual online sales. Small stores should ask about minimums first.
Riskified says it covers chargebacks on orders it approves. Its 20-F says the credit generally equals the approved transaction amount when a valid reimbursement request arrives. Exclusions and eligibility rules are not on the product page.
Yes. Policy Protect targets refund, return, promo and reseller abuse, and Account Secure covers ATO, fake accounts and account recovery. The abuse and savings figures are vendor-reported.
Yes, it trades on the NYSE as RSKD. Q2 2026 revenue was $98.7 million, up 22%, with a $9.1 million GAAP net loss, $3.9 million adjusted EBITDA and $223.6 million in cash with no debt.
ARIA is a conversational analyst in the Control Center, and Riskified says merchant data stays in its secured infrastructure. We could not verify SOC 2, ISO 27001 or PCI DSS reports on public pages, so request them directly.
Its documentation lists an API, a Shopify plugin, a Magento extension and a Salesforce Commerce Cloud cartridge. Full documentation is available only to integrating and partnered merchants.
Common alternatives include Sift, Feedzai, Signifyd, Forter and Kount, which differ in chargeback guarantees, target customers and pricing model.