- Verified by BizGlocal
Verified Knowledge For AI At A Lower Contract Cost
- 100+
- 2013
- Philadelphia, PA
- 14+
About Guru
Industry leader in connected fleet operations
Market Position
An established knowledge management platform repositioned as the source of truth that keeps enterprise AI answers accurate.
Innovation Focus
Knowledge Agents, AI governance, automated knowledge quality checks and MCP connectivity to tools like Claude and Cursor.
Core Strengths
Knowledge verification, stale-content detection, permission-aware answers and lower reported contract costs.
Use Cases
Support knowledge bases, sales enablement, employee onboarding, intranet, HR answers and grounding AI tools in verified content.
Core Products & Solutions
Enterprise AI Search And Answers
Generative answers grounded in verified company knowledge and scoped to each user’s role and permissions.
Knowledge Agents
AI agents built on Guru’s verified knowledge to answer questions and handle repeat requests.
Wiki, Knowledge Base And Intranet
A central place for company knowledge, plus an employee home for announcements and resources.
Knowledge Quality And Verification
Detects conflicts, merges duplicates, flags stale pages and archives outdated content automatically.
Gap Detection And Content Creation
Finds unanswered questions, drafts documents from Slack threads and summarizes call themes for review.
Integrations And MCP
Works in Slack, Microsoft Teams, Chrome and SharePoint, and connects to Claude, Cursor and other AI tools through MCP.
Pricing Overview
Starter
Teams starting a central knowledge base
Reported about
$10/user/month
Reported about $10/user/month, billed annually
- Core knowledge management
- Browser extension
- Slack and Microsoft Teams integrations
- Basic search
- No advanced AI or analytics
- Monthly billing typically 10% to 20% higher
Builder
Growing teams needing AI search and integrations
Reported about
$15 to $18/user/month
Reported about $15 to $18/user/month, billed annually
- AI-powered search
- Custom collections
- Advanced permissions
- Salesforce, Zendesk and Jira integrations
- Most commonly purchased tier, per Vendr
- Knowledge verification workflows
Expert And Enterprise Package
Organizations rolling out governed AI knowledge
Reported
$20
Reported $20+/user/month or custom platform pricing
- AI Answers and Knowledge Agents
- Advanced analytics and SSO
- Solution engineers and knowledge architecture design
- AI agent configuration and rollout support
- Ongoing optimization reviews and priority support
- Guru for Good reduced pricing for eligible nonprofits
Who Is Guru Best For?
Small Businesses
1-25 EmployeesLower reported per-user rates make Guru reachable for small teams, though custom scoping now applies and smaller teams see modest discounts.
Mid-Market Companies
26-100 EmployeesThe strongest fit: support and sales teams get verified knowledge, AI answers and Slack and Teams integration at a lower contract cost.
Enterprise Companies
100+ EmployeesEnterprise packages add solution engineers, knowledge architecture and governance, though very large app stacks may need broader search tools.
Customer Support Teams
Any SizeSupport teams benefit most, as Steno cut support volume in half and HireVue cut support onboarding time by 60%.
Measurable Impact & Benefits
50%
Less Support Volume At Steno
Steno built a knowledge agent in days that cut support volume in half.
60%
Faster Support Onboarding At HireVue
HireVue cut the time to onboard support staff.
8%
Lower Call Handle Time At Paraco Gas
Paraco Gas reduced handle time with Guru.
100%
Verified Knowledge At Cartwheel Care
Up from 60% of knowledge assessed and verified.
10x
AI Workflow Performance At Cartwheel Care
Reported alongside 2x employee productivity.
$39,521
Median Annual Contract
Vendr’s median across 168 Guru purchases.
18%
Average Savings
Average discount Vendr buyers secured on Guru contracts.
10-Month
Average ROI
Average return on investment reported by G2 reviewers.
Guru Real reviews
Our Rating:
4.6
- Verified Users
- Verified Users
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Guru’s Pros & Cons
Balanced evaluation to help you make an informed decision
Strengths
- Vendr-reported median contract of about $39,521 a year
- Reported per-user list prices from about $10 a month
- Enterprise package includes solution engineers and rollout support
- Automated knowledge verification and stale-content detection
- Permission-aware answers in Slack, Teams, Chrome and AI tools via MCP
- SOC 2 Type 2, HIPAA-ready, SSO, DLP and audit trails
- Guru for Good pricing for eligible nonprofits
Limitations
- No published prices on Guru’s website
- Pricing now scoped as custom packages
- G2 reviewers report slow results and weak keyword search
- Finding content in large libraries can be difficult
- Generic answers to technical queries, per reviewers
- Fewer connectors and agent features than broader enterprise search tools
Our Verdict
Guru earns its Best in Pricing placement for enterprise AI search and knowledge because it delivers governed AI answers at a much lower reported cost than enterprise search platforms. Vendr reports a median Guru contract of about $39,521 a year, with reported list prices from about $10 per user per month. Enterprise packages include solution engineers, knowledge architecture, rollout support and optimization reviews, and buyers commonly negotiate 15% to 30% off list. The placement comes with caveats. Guru no longer publishes prices, so buyers must scope a package with sales, and the per-user figures here are Vendr estimates. G2 reviewers also report slow search and difficulty finding content in large libraries. For support and sales teams that need verified answers on a moderate budget, Guru is strong value. Large enterprises searching hundreds of apps may need Glean.
Resources
Resources & Documentation
Detailed materials for deeper evaluation
Guru Pricing Page
How Guru scopes platform and expertise packages.
Guru Homepage
Knowledge quality, governance, integrations and security overview.
Guru Customer Stories
Results from Steno, HireVue, Paraco Gas and others.
Steno Customer Story
How Steno cut support volume in half with a knowledge agent.
HireVue Customer Story
How HireVue cut support onboarding time by 60%.
Guru MCP Connectivity
Connecting Guru knowledge to Claude, Cursor and other AI tools.
Guru Security And Trust
SOC 2 Type 2, HIPAA-ready controls, SSO and audit trails.
Guru For Good
Reduced pricing for eligible 501(c)(3) organizations.
What to Know
What to Know Before Buying
-
G2 reviewers report about two months average implementation -
Enterprise packages include knowledge architecture design
-
Steno built a working knowledge agent in days
-
Guru works in Slack, Microsoft Teams, Chrome and SharePoint, connects to Salesforce, Zendesk and Jira, and reaches AI tools through MCP.
-
Guru scales across departments with role-scoped answers, though reviewers report search slowdowns as content libraries grow.
-
Higher tiers for AI Answers and SSO, monthly billing premiums of 10% to 20% and expertise services in enterprise packages add to base costs.
-
Content from other wikis must be imported and verified, and Guru’s quality tools help merge duplicates and archive outdated pages.
-
Guru sells annual contracts, multi-year deals reportedly run 10% to 20% lower per year and nonprofits can apply for Guru for Good.
Alternatives
Compare Alternatives
See how Guru stacks up against competitors
Glean offers broader enterprise search and agents across 250+ apps with an assigned CSM, while Guru focuses on verified knowledge at a lower reported contract cost.
Detailed feature comparison, pricing analysis, and user reviews
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FAQ’s
Frequently Asked Questions
Common questions about Guru
Guru now quotes custom platform packages. Vendr reports list prices from about $10 per user per month and a median contract of about $39,521 a year.
Packages include full platform access, solution engineers, knowledge architecture design, AI agent configuration, rollout support and ongoing optimization reviews.
Yes. Guru for Good offers reduced-cost access to eligible 501(c)(3) organizations.
Guru detects conflicting versions, merges duplicates, flags stale pages, archives outdated content and routes gaps to experts for review.
Guru works in Slack, Microsoft Teams, Chrome and SharePoint, and connects to AI tools like Claude and Cursor through MCP.
Guru lists SOC 2 Type 2, HIPAA-ready controls, permission-aware AI, enterprise SSO, DLP and full audit trails.
No published pricing, slow search in large libraries, generic answers to technical questions and fewer connectors than broader enterprise search tools.
Common alternatives include Glean, Coveo, Notion, Confluence and Tettra, which differ in scope, AI depth and pricing.