- Verified by BizGlocal
CRM-Native Agents With Pre-Built Roles And Full Lifecycle Tooling
- 83,000+
- 1999
- San Francisco, CA
- 17+
About Salesforce Agentforce
Industry leader in connected fleet operations
Market Position
A leading enterprise agent platform, adding 2,000 paying production customers in Q2 fiscal 2027 alone.
Innovation Focus
Agentforce Coworker, long-horizon agents, the Koa CRM reasoning model, AI Skills and multi-agent orchestration across third-party agents.
Core Strengths
Native CRM data, pre-built role agents, Agentforce Builder, voice agents and production testing and observability tools.
Use Cases
Customer service, lead nurturing and meeting booking, field service, IT service, life sciences requests and back-office processes.
Core Products & Solutions
Agentforce Coworker
An autonomous AI teammate inside Salesforce that answers questions across CRM, Slack and other sources and executes tasks by orchestrating other agents.
Job-Ready Agents
Pre-built role agents, including Piper for inbound lead nurturing and meeting booking and Fin for customer service across channels.
Agentforce Builder And Agent Optimizer
Tools to build and refine agents, with Agent Optimizer surfacing recurring failure patterns from production sessions, ranked by impact.
Multi-Agent Orchestration
A Superagent routes customer requests to specialized agents and can orchestrate third-party agents on AWS, Azure and Google through A2A.
Agentforce Voice
Voice agents for customer service and field work, now available in six additional languages, with voice observability for audio quality and latency.
Testing And Monitoring
Voice and conversation testing, custom scorers, A/B experimentation and Agent Health Monitoring with 16+ built-in metrics.
Pricing Overview
Flex Credits And Conversations
Teams starting with metered agent usage
$500per 100
$500 per 100,000 Flex Credits, or $2 per conversation
- Flex Credits cover actions, prompts, translations and voice actions
- Available on pay-as-you-go and pre-commit
- $2 flat price per conversation for customer-facing agents
- Agentforce User License at $5/user/month (requires Flex Credits)
- Unused Flex Credits do not roll over
- Usage above entitlement billed at contracted rate, monthly in arrears
Agentforce Add-Ons
Sales, service and field service teams needing unmetered employee use
$125
$125/user/month for Agentforce add-ons ($150/user/month for Industries add-ons)
- Unmetered employee usage
- Full AI suite for Sales, Service or Field Service
- AI-powered analytics
- Prompt Builder
- Industries add-ons include industry-specific AI
- Requires an existing Salesforce edition
Agentforce 1 Editions
Organizations standardizing on Agentforce across a cloud
From
$550/user/month
- Includes the Agentforce add-on
- 2.5 million Flex Credits per org per year
- Available for Sales, Service, Field Service and Industries
- Premier Success Plan included with Core, Advanced and Max licenses
- Digital Wallet for usage tracking and threshold alerts
- Contact an account executive for configuration
Who Is Salesforce Agentforce Best For?
Small Businesses
1-25 EmployeesFlex Credits allow small pilots, but setup typically needs Salesforce admin expertise, and the platform is most useful for teams already on Salesforce CRM.
Mid-Market Companies
26-100 EmployeesA good fit for sales and service teams on Salesforce that want job-ready agents like Piper and Fin without building agents from scratch.
Enterprise Companies
100+ EmployeesThe strongest fit: multi-agent orchestration, voice, observability and Signature support suit large deployments like Fulton Bank and the U.S. Army.
Customer Service Organizations On Salesforce
Any SizeService teams get the most value, since agents resolve cases from live CRM records, with Salesforce’s own help agent resolving 64% of conversations autonomously.
Measurable Impact & Benefits
80,000
Hours Saved At Fulton Bank
Fulton Bank also attributes $389 million in loans and deposits to Agentforce.
64%
Of Help Conversations Resolved
Salesforce’s own help agent has passed 5 million conversations, with 64% resolved autonomously.
60%
More Leads Converted At Uber for Business
Leads converting within two weeks of deploying Agentforce.
64%
Less Case Handling Time At L’Oréal
Achieved with Service Cloud and Data 360 for advisors across 25 brands.
$2.7M
In Deals Closed At SaaStr
Agentic outreach to untouched leads reached a 72% open rate.
25,000
HCP Requests Handled At Takeda
Agentforce synthesized more than 3,100 medical documents with citation-backed responses.
$1.5B+
Agentforce ARR
Up more than 240% year over year in Q2 fiscal 2027.
2,000
New Paying Production Customers
Added in Q2 fiscal 2027, up 70% quarter over quarter.
Salesforce Agentforce Real reviews
Our Rating:
4.4
- Verified Users
- Verified Users
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Salesforce Agentforce’s Pros & Cons
Balanced evaluation to help you make an informed decision
Strengths
- Agents work directly on live Salesforce CRM records and permissions
- Pre-built job-ready agents such as Piper and Fin
- Agentforce Coworker orchestrates other agents to execute tasks
- Multi-agent orchestration, including third-party agents through A2A
- Voice agents in additional languages, with voice observability
- Testing, A/B experimentation, custom scorers and Agent Health Monitoring
- Long-horizon agents and the Koa CRM reasoning model on the roadmap
Limitations
- Setup and configuration often need Salesforce admin expertise
- Output quality depends on clean CRM data
- Consumption pricing is hard to forecast, according to G2 reviewers
- Limited value for teams that work mostly outside Salesforce
- Several Dreamforce 2026 features are still in pilot or beta
- Trustpilot reviewers report cost, billing and support frustrations
Our Verdict
Salesforce Agentforce earns its Best in Features placement for AI agent platforms because no competitor matches its depth of agent tooling on top of CRM data. It combines pre-built job-ready agents, Agentforce Coworker, multi-agent orchestration with third-party agents, voice agents, and testing tools including A/B experiments, custom scorers and health monitoring. About 30,000 customers are live on the platform, and Fulton Bank reports saving 80,000 hours. Buyers should weigh that breadth against complexity and cost. G2 reviewers say Agentforce needs strong admin setup and clean data, and that consumption pricing is hard to forecast. Several Dreamforce 2026 features are still in pilot or beta. For organizations already running sales or service on Salesforce, Agentforce is the most capable choice. Teams outside the Salesforce ecosystem may get faster value from Copilot Studio or Lindy.
Resources
Resources & Documentation
Detailed materials for deeper evaluation
Agentforce Pricing Page
Flex Credits, conversation pricing, add-ons and Agentforce 1 Editions.
Agentforce Rate Card
Detailed credit rates and voice multipliers.
21 Things Announced At Dreamforce 2026
Salesforce’s roundup of new Agentforce capabilities and availability.
Agentforce Customer Stories
Results from SaaStr, L’Oréal, Takeda and Siemens.
Salesforce Success Plans
Standard, Premier and Signature support tiers and response times.
Q2 Fiscal 2027 Results
Agentforce ARR, customer growth and usage metrics.
OpenTable Agentforce Implementation
How OpenTable deployed Agentforce for customer service.
Salesforce Industries Overview
Industry-specific clouds and Agentforce Industries add-ons.
What to Know
What to Know Before Buying
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G2 reviewers report complex initial setup that often needs admin expertise -
Agent Optimizer and testing tools help refine agents after launch
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Agentforce deployments are often delivered through Professional Services or partners
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Agentforce works natively on Salesforce data, uses the Headless Experience Layer and MCP to reach external surfaces, and orchestrates third-party agents through A2A.
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Salesforce reports large-scale deployments, including the U.S. Army Human Resources Command, expected to drive up to 55 million Agentforce conversations a month.
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Flex Credit consumption, $2 conversations, required Salesforce editions, Signature support, Professional Services and data cleanup all add to list prices.
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Einstein Bot customers can use the Upgrade Agent tool to convert bots into Agentforce Service Agents while the original bot keeps running.
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Flex Credits are sold on pay-as-you-go or pre-commit, unused credits do not roll over, overages bill monthly in arrears and add-ons follow Salesforce contracts.
Alternatives
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Copilot Studio fits Microsoft 365 environments with published support response targets, while Agentforce offers deeper CRM-native agents, pre-built roles and production testing tools.
Lindy offers flat per-user pricing and quick setup for small teams, while Agentforce provides enterprise-grade orchestration, voice and observability on CRM data.
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FAQ’s
Frequently Asked Questions
Common questions about Salesforce Agentforce
Flex Credits cost $500 per 100,000 credits, and customer-facing conversations cost $2 each. Agentforce add-ons cost $125 per user per month, and Agentforce 1 Editions start at $550 per user per month.
They are pre-built role agents with skills ready from day one, including Piper for inbound lead nurturing and meeting booking and Fin for customer service across channels.
Agentforce Coworker is an autonomous AI teammate in Salesforce that answers questions across CRM and Slack and executes tasks by orchestrating other agents.
Agentforce is built on the Salesforce platform and delivers the most value with Salesforce data. Reviewers note limited value for teams that work mostly outside Salesforce.
Standard Success includes 2-day responses. Premier, included with Core, Advanced and Max licenses, offers 1-hour responses for business-stopping issues, and Signature offers 15-minute responses with a designated CSM.
Yes. Its Superagent routes requests to specialized agents and can orchestrate third-party agents on AWS, Azure, Google and others through A2A.
Complex setup, reliance on clean CRM data, hard-to-forecast consumption pricing and several new features still in pilot or beta.
Common alternatives include Microsoft Copilot Studio, Lindy, ServiceNow AI Agents, Google Gemini Enterprise and Sierra, which differ in ecosystem fit, pricing and depth.