- Verified by BizGlocal
Enterprise AI Search And Agents With Dedicated Customer Success
- 800+
- 2019
- San Francisco, CA
About Glean
Industry leader in connected fleet operations
Market Position
A leading enterprise AI search and agent platform, with ARR tripling from $100 million to $300 million in 15 months.
Innovation Focus
Glean Agents with builder, orchestration and governance, plus a model hub, AI gateway and proactive AI assistant.
Core Strengths
Permissions-aware enterprise context, 250+ connectors, strong security certifications and structured customer success.
Use Cases
Enterprise search, support ticket research, sales enablement, engineering knowledge, onboarding, HR answers and agent automation.
Core Products & Solutions
Enterprise Search
Searches across 250+ connected apps with results ranked by relevance and filtered by each user’s permissions.
Glean Assistant
A proactive AI assistant for content creation, multiplayer editing, research, data analysis and work execution.
Glean Agents
An agent builder, orchestration, governance and agent library for automating multi-step work across business systems.
Enterprise Context
A permissions-aware context graph that indexes internal data and keeps answers grounded in company knowledge.
Model Hub And AI Gateway
Auto routing across models, usage controls and an AI gateway for governing how models are used.
Glean Protect
Security tooling that helps detect sensitive data exposure and enforce governance across connected content.
Pricing Overview
Enterprise Seats
Mid-size and large organizations rolling out AI search and assistant
Reported from about
$50/user/month
Reported from about $50/user/month, billed annually
- Enterprise search across 250+ connectors
- Glean Assistant and agents
- Permissions-aware enterprise context
- Glean Protect security tools
- ISO 42001, ISO 27001, SOC 2 Type II and HIPAA
- Minimum contracts reported around $50,000 to $60,000 a year
FlexCredits Usage
Teams running premium models, agents and deep research
Custom
Pricing
Pooled FlexCredits included with seats; overage billed by usage
- Credits power premium models, agent runs and Deep Research
- Pooled across the organization
- Usage controls for admins
- Overage billed beyond the included allowance
- No published dollar rate per credit
- Managed under the Enterprise Flex model
Support And Success
Every Glean customer
Custom
Pricing
Support agreement included with purchase; premium options may cost extra
- Assigned Customer Success Manager
- Support portal for Designated Support Contacts
- 24/7 support for Urgent priority issues
- Slack Connect, Google Meet or Zoom escalation when needed
- Help Center, developer docs and Gleaniverse Community
- Premium support and faster response times may be paid add-ons
Who Is Glean Best For?
Small Businesses
1-25 EmployeesGlean is rarely a fit at this size, since reported minimum contracts start around $50,000 a year and cover 100 or more users.
Mid-Market Companies
26-100 EmployeesA fit for fast-growing companies with knowledge spread across many tools, though the minimum seat count may exceed headcount.
Enterprise Companies
100+ EmployeesThe strongest fit: cross-department rollouts with CSM guidance, 24/7 urgent support and strict permissions across large app stacks.
Customer Support And Engineering Teams
Any SizeTeams investigating tickets or technical issues benefit most, as Confluent’s support team cut investigation time per ticket.
Measurable Impact & Benefits
141%
ROI
Three-year risk-adjusted ROI for Forrester’s composite Glean customer.
Under 6 Months
Payback Period
Forrester’s composite organization recovered its investment within half a year.
110
Hours Saved Per Employee Per Year
Forrester’s estimate combining search and generative AI time savings.
15,000+
Hours Saved Monthly At Confluent
Confluent recovers these hours across all employees each month.
70%+
Active Adoption At Confluent
Share of Confluent employees actively using Glean.
$1.03M
Annual Savings At Wealthsimple
Based on time saved, with employees saving 1.5+ hours a week on search.
98%
Adoption At Wealthsimple
Share of Wealthsimple employees using Glean to find information.
3 Weeks
To Go Live At TIME
TIME went live with Glean in three weeks.
Glean Real reviews
Our Rating:
4.6
- Verified Users
- Verified Users
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Glean’s Pros & Cons
Balanced evaluation to help you make an informed decision
Strengths
- Assigned Customer Success Manager for every customer
- 24/7 support for Urgent priority issues
- Defined Urgent, High, Normal and Low priority levels in the support agreement
- Escalation to Slack Connect, Google Meet or Zoom when it speeds resolution
- G2 reviewers rate quality of support 9.1 out of 10
- 250+ connectors with permissions-aware search
- ISO 42001, ISO 27001, SOC 2 Type II, HIPAA and GDPR
Limitations
- No published pricing or free trial
- Reported minimum contracts start around $50,000 a year
- Standard support hours are 8 a.m. to 5 p.m. Pacific outside Urgent issues
- Only the support portal counts toward SLA entitlements
- Premium support and faster response times may be paid add-ons
- Reviewers note connector downtime and integration preparation
Our Verdict
Glean earns its Best in Support placement for enterprise AI search and knowledge through the structure around its rollouts. Every customer works with an assigned Customer Success Manager, Urgent issues get 24/7 support, and the support agreement defines four priority levels. Glean Support can move cases to Slack Connect, Google Meet or Zoom to resolve them faster. G2 reviewers rate its quality of support 9.1 out of 10, and TIME went live in three weeks. The placement has caveats. Glean does not publish pricing, reported minimum contracts start around $50,000 a year, and there is no free trial. Standard support runs business hours for non-urgent issues, and premium support may be a paid add-on. For enterprises connecting many apps across departments, Glean is a well-supported choice. Smaller teams will likely find Guru more affordable.
Resources
Resources & Documentation
Detailed materials for deeper evaluation
Glean Pricing Page
Platform features, connectors and compliance certifications.
Glean Support Agreement
Priority levels, support hours and SLA-eligible channels.
Support Portal Access Guide
How Designated Support Contacts file and track tickets.
Forrester Total Economic Impact Study
Glean-commissioned ROI, payback and time savings analysis.
Confluent Customer Story
How Confluent saves 15,000+ hours a month with Glean.
Wealthsimple Customer Story
How Wealthsimple saves $1M+ a year with 98% adoption.
Glean Developer Documentation
APIs and agent-building guides.
Gleaniverse Community
Peer help, best practices and product updates.
What to Know
What to Know Before Buying
-
TIME went live in three weeks -
Reviewers say integrations need substantial preparation
-
Your CSM coordinates rollout and support portal access
-
Glean connects to 250+ workplace apps through prebuilt connectors and APIs, and respects each source system’s permissions.
-
Glean indexed 20+ tools as Confluent grew from 250 to 2,000+ employees, and pooled FlexCredits cover agent and premium model usage.
-
Paid proofs of concept up to a reported $70,000, FlexCredit overages, implementation services, premium support and 3% to 7% annual renewal increases add to seat costs.
-
Glean indexes existing systems rather than replacing them, so content stays in place, but teams moving from another search tool must reconnect sources and rebuild agents.
-
Glean sells annual or multi-year contracts with reported minimums of 100 to 250 users, and renewal caps should be negotiated up front.
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FAQ’s
Frequently Asked Questions
Common questions about Glean
Glean does not publish pricing. Third-party reports put it around $50 or more per user per month, with minimum contracts of about $50,000 to $60,000 a year and a Vendr-reported median of about $98,890.
Customers get an assigned Customer Success Manager, a support portal with four priority levels, 24/7 support for Urgent issues and escalation over Slack Connect, Google Meet or Zoom.
No. Glean offers demos, and paid proofs of concept can reportedly cost up to $70,000.
Glean connects to 250+ workplace apps and respects each source system’s access controls.
Glean lists ISO 42001, ISO 27001, SOC 2 Type II, HIPAA, TX-RAMP Level 2 and GDPR, plus Glean Protect for data governance.
FlexCredits are pooled usage credits for premium models, agent runs and Deep Research, with overage billed beyond the included allowance.
No public pricing, high minimum contracts, business-hours support for non-urgent issues and integration preparation noted by reviewers.
Common alternatives include Guru, Coveo, Microsoft 365 Copilot, Google Gemini Enterprise and Moveworks, which differ in focus, pricing and scale.