- Verified by BizGlocal
Keyboard-First AI Email With Tiered Coaching And Concierge Enterprise Support
- 1,500
- 2009
- San Francisco, CA
- 6+
About Superhuman
Industry leader in connected fleet operations
Market Position
A well-funded, premium-priced email client competing with Shortwave, Fyxer and Spark, and with the AI built into Gmail and Outlook, with a G2 profile of more than 1,300 reviews.
Innovation Focus
Superhuman AI inside the inbox, including Instant Reply, Auto Drafts, Auto Labels, Auto Summarize and Ask AI, plus a Mail MCP connection for outside AI tools.
Core Strengths
Speed, keyboard shortcuts, Split Inbox, team collaboration, a built-in calendar, SOC 2 Type 2 certification and a published support ladder from group coaching to a dedicated success manager.
Use Cases
Sales follow-up, customer success responsiveness, executive and founder inboxes, team shared drafts and comments, and enterprise rollouts for 50 to 5,000 people.
Core Products & Solutions
Superhuman Mail
A keyboard-first email client for Mac, Windows, web, iPhone and Android with Split Inbox, Snippets, Snooze, Send Later, Undo Send and reminders when nobody replies.
Superhuman AI
Instant Reply drafts a response to each message, Auto Summarize adds a one-line summary, Auto Labels and Auto Archive sort mail, and Ask AI answers questions about your email.
Auto Drafts And Custom Labels
Business adds Auto Drafts that prepare replies in your voice, custom Auto Labels powered by AI, and the Superhuman Mail MCP for connecting external AI tools.
Calendar And Scheduling
A built-in calendar, booking links, one-tap event creation from email, team scheduling, and Zoom, Google Meet and Microsoft Teams integrations.
Team Collaboration
Shared drafts, team comments, shared conversations, reply indicators that show when a teammate is answering, and shared Snippets across the team.
Sales Tools And Admin Controls
Smart Send, read statuses and Recent Opens, HubSpot and Salesforce integrations on Business, and SSO, SCIM, audit logs and BYOK encryption for administrators.
Pricing Overview
Starter
Individuals and small teams that want fast email with AI
$30per user per month
$30 per user per month billed monthly, or $25 per user per month billed annually at $300
- Superhuman Mail with most AI features
- Share Availability, shared conversations and team comments
- Up to 25 seats
- Group productivity coaching and public webinars
- Email technical support
Business
Growing sales and customer teams that want advanced AI and CRM links
$40per user per month
$40 per user per month billed monthly, or $33 per user per month billed annually at $396
- Everything in Starter
- Auto Drafts, Ask AI and custom Auto Labels with AI
- HubSpot and Salesforce integrations and Recent Opens
- Up to 25 seats
- Private group coaching, private webinars and email support
Enterprise
Larger organizations and security-conscious teams
Custom
Pricing
Custom pricing
- Everything in Business
- SSO, SCIM, audit logs and BYOK encryption
- Unlimited seats and team analytics
- Dedicated Customer Success Manager, priority 1:1 coaching and four value reviews per year
- Email and video call support, with 24/7 concierge support listed on the Enterprise page
Who Is Superhuman Best For?
Small Businesses
1-25 EmployeesA good fit for founders, sales leads and executives who live in their inbox, starting at $25 per user per month on annual Starter. Support is email plus group coaching, and the price is steep for light email users.
Mid-Market Companies
26-100 EmployeesBusiness suits sales and customer success teams that want Auto Drafts, Ask AI and HubSpot or Salesforce links, with private coaching. Note the 25-seat cap, and that shared addresses such as support@ lack a queue.
Enterprise Companies
100+ EmployeesSuperhuman’s strongest segment for support, with unlimited seats, SSO, SCIM, BYOK, a Customer Success Manager, 1:1 onboarding and 24/7 support. Procurement should confirm response times in writing.
Sales And Customer Success Teams
Any SizeTeams that win on response speed gain the most, as Brex, UserGems and Hebbia illustrate, thanks to reminders, read statuses, Smart Send and CRM sync.
Measurable Impact & Benefits
3x
More Emails Answered
Brex reports its customer success team responds to three times as many emails with Superhuman Mail.
3.5
Hours Faster Responses
Brex says its average response time to customers fell by 3.5 hours.
183
Hours Saved Per Week
Brex’s story cites 183 hours saved per week across its team.
25%
Faster Deal Cycles
UserGems says it closes deals 25% faster using Superhuman Mail.
10%
More Sales Capacity
Hebbia credits Superhuman Mail with a 10% increase in sales capacity.
4+
Hours Saved Per Week
Superhuman’s own claim of time saved per person each week, with no methodology published.
9.6/10
G2 Support Score
G2 Quality of Support across 953 responses, ahead of Shortwave at 9.0 across 47.
24/7
Enterprise Support
Concierge support, dedicated account management and 1:1 onboarding are listed on Superhuman’s Enterprise page.
Superhuman Real reviews
Our Rating:
4.6
- Verified Users
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Superhuman’s Pros & Cons
Balanced evaluation to help you make an informed decision
Strengths
- G2 Quality of Support of 9.6 out of 10 across 953 responses, with Capterra customer service at 4.5
- Published support ladder: group coaching and email on Starter, private coaching on Business, and a dedicated success manager, video support and quarterly value reviews on Enterprise
- Enterprise concierge package with 1:1 onboarding, team training and 24/7 support as stated by Superhuman
- Very fast, keyboard-driven interface with Split Inbox, Snippets, reminders and a built-in calendar
- AI drafting, summaries, labels and Ask AI, with Superhuman stating that neither it nor its vendors train on your data
- SOC 2 Type 2, GDPR compliance, SSO, SCIM and BYOK for Enterprise buyers
- Named customer results from Brex, UserGems and Hebbia on response speed and sales capacity
Limitations
- No published response-time SLA on any plan, and Starter and Business support is email only
- Trustpilot score of 2.0 from 12 reviews, with cancellation and billing complaints
- Premium price of $25 to $33 per user per month billed annually, which many reviewers call expensive
- Works only with Gmail, Google Workspace, Outlook and Microsoft 365, with no iCloud, Fastmail or generic IMAP
- No shared queue or thread assignment for team addresses such as support@
- A learning curve of one to two weeks for shortcuts, and some reviewers report AI drafts that miss context
Our Verdict
Superhuman earns its Best in Support placement mainly on the strength of G2 data, where its Quality of Support score is 9.6 out of 10 across 953 responses and Capterra customer service is 4.5. It also publishes a support table by plan, with coaching and webinars on every tier and, on Enterprise, a dedicated Customer Success Manager, video support, four value reviews a year and, per its Enterprise page, 24/7 concierge support. Reviewers such as Lionel M. single out onboarding. The placement is not without contradicting evidence. No plan publishes a response-time SLA, Starter and Business support is email only, and the 24/7 claim sits on a marketing page. Trustpilot rates Superhuman 2.0 from 12 reviews, with complaints about cancellation and charges. Small buyers should confirm cancellation terms, while larger buyers should write the 24/7 and onboarding commitments into their contract.
Resources
Resources & Documentation
Detailed materials for deeper evaluation
Pricing and Plan Comparison
Published plan prices, seat limits, coaching, webinars and support by tier
Help Center
Knowledge base covering Mail, Go, Docs, plans and a support request form
Trust Center
Security documentation, compliance reports and policies
Customer Stories
Named results from Brex, UserGems, Hebbia, Rilla and others
Brex Case Study
How Brex tripled responsiveness and cut response times
Enterprise Email Page
Concierge support, BYOK, SSO and admin controls for 50 to 5,000 users
Superhuman AI Overview
Help article on Ask AI, Instant Reply, Auto Labels, Auto Drafts and data handling
Grammarly Acquisition Coverage
July 2025 announcement of Grammarly’s acquisition of Superhuman Mail
What to Know
What to Know Before Buying
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Starter includes group coaching and public webinars -
Business adds private group coaching and private webinars
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Enterprise adds priority 1:1 coaching, concierge onboarding and a Customer Success Manager
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Mail works with Gmail, Google Workspace, Outlook and Microsoft 365 only. HubSpot and Salesforce integrations start on Business, and SSO and SCIM require Enterprise.
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Starter and Business are capped at 25 seats, so larger organizations move to Enterprise for unlimited seats, team analytics and admin controls. Shared team addresses lack a support queue.
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There is no free Mail tier, annual billing saves 17%, and the plans page now lists Grammarly, Docs and Go beside Mail, so confirm what each seat includes before paying.
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Superhuman connects to your existing mailbox rather than moving mail, so switching in or out is low risk, but labels, snippets and shortcuts must be set up again.
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Starter and Business bill monthly or annually, and Enterprise uses custom agreements. Some reviewers report difficulty cancelling and charges afterward, so confirm cancellation steps first.
Alternatives
Compare Alternatives
See how Superhuman stacks up against competitors
Fyxer works with Gmail and Outlook and adds AI meeting notes, with Pro at $37 per user per month billed annually and email support, versus Superhuman Starter at $25 billed annually and its published coaching ladder.
Shortwave lists Business at $30 per seat per month, a 14-day trial and a G2 support score of 9.0 across 47 responses, while Superhuman scores 9.6 across 953 and adds enterprise onboarding.
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FAQ’s
Frequently Asked Questions
Common questions about Superhuman
Starter costs $30 per user per month or $25 billed annually, Business costs $40 or $33 billed annually, and Enterprise is custom. There is no free Mail tier.
Starter includes group coaching, public webinars and email support. Business adds private coaching and webinars, and Enterprise adds a Customer Success Manager, video support and 1:1 onboarding, with 24/7 support listed.
Yes. Superhuman is based in San Francisco, California. The company, formerly Grammarly, took the Superhuman name in October 2025 after acquiring Superhuman Mail in July 2025.
Superhuman states it is SOC 2 Type 2 certified and GDPR compliant, and Enterprise adds SSO, SCIM, audit logs and BYOK. An older security post said it did not sign HIPAA BAAs, so confirm directly.
Its help center says neither Mail nor any vendor trains on your data. Instant Reply and Auto Summarize queries are kept for 90 days, so review the privacy terms.
Gmail, Google Workspace, Outlook and Microsoft 365, with apps for Mac, Windows, web, iPhone and Android. iCloud, Fastmail and generic IMAP accounts are not supported.
Yes. HubSpot and Salesforce integrations are included from the Business plan, and its feature matrix also lists Pipedrive. Business also adds Recent Opens and Smart Send for sales follow-up.
Common alternatives include Fyxer for AI inbox sorting and meeting notes, Shortwave for Gmail-centered AI search, Spark for multi-provider team email, Front for shared inboxes, and Gmail with Gemini or Outlook with Copilot for built-in options.