- Verified by BizGlocal
Falcon Endpoint, Identity And Cloud Protection With 24/7 Managed Detection And Response
- 10,000+
- 2011
- Austin, TX
- 8+
About CrowdStrike
Industry leader in connected fleet operations
Market Position
One of the largest dedicated security vendors, competing with SentinelOne, Darktrace, Microsoft, Palo Alto Networks and others. CrowdStrike says it was named a Leader in the 2026 Gartner Magic Quadrant for Endpoint Protection for the seventh consecutive time, a vendor-reported claim.
Innovation Focus
Charlotte AI, which CrowdStrike describes as a multi-agent security analyst that triages detections and drafts queries and reports, and Falcon Flex, a commitment-based licensing model for adding modules over time.
Core Strengths
A single lightweight agent and console across modules, a managed MDR option, threat hunting through OverWatch, FedRAMP High authorization and a very large body of third-party reviews.
Use Cases
Endpoint protection and EDR, managed detection and response, identity threat protection, cloud workload security, vulnerability and exposure management, and SIEM consolidation.
Core Products & Solutions
Falcon Endpoint Protection And EDR
Falcon Prevent is next-gen antivirus and Falcon Insight provides endpoint detection and response, both run from the Falcon sensor and console. CrowdStrike’s pricing page lists Next-Gen Antivirus, Device Control, Mobile Device Protection, Endpoint Detection and Response and IT Hygiene across its bundles.
Falcon Complete Managed MDR
A managed service described as 24/7 expert-led, AI-accelerated MDR. It includes the CrowdStrike Breach Prevention Warranty at no additional cost, which CrowdStrike says is backed by AIG.
Falcon OverWatch Threat Hunting
Human-led threat hunting offered as Falcon Adversary OverWatch and used alongside Falcon Complete in the U.S. Venture case study. It sits under the Threat Intelligence and Hunting heading on the pricing page.
Charlotte AI
An agentic analyst that CrowdStrike says returns a verdict, confidence score and reasoning on detections. Prebuilt agents default to information and recommendations, and actions need configuration and approval by an authorized user.
Falcon Next-Gen Identity Security
Identity protection for human, non-human and AI identities, covering credential misuse and lateral movement that endpoint tools alone can miss.
Cloud Security, Next-Gen SIEM And Exposure Management
Falcon Cloud Security is a CNAPP, Next-Gen SIEM consolidates logs and security data, and Exposure Management covers vulnerability and attack surface visibility. All are sold as add-on modules.
Pricing Overview
Falcon Go
Small businesses that want Security Essentials on a small fleet
$59.99per device per year
$59.99 per device per year billed annually, or $7.99 per device per month
- Purchases capped at 100 devices on the web store
- Express Support included
- Monthly or annual billing, with annual billed up front
- Full refund if cancelled within 30 days, per the pricing page
- Add-ons vary by bundle and cost extra
Falcon Pro
Growing teams that want Enhanced Protection and firewall management
$99.99per device per year
$99.99 per device per year billed annually, or $14.99 per device per month
- Express Support included
- Pricing page describes Firewall Management for Pro and Enterprise
- Identity Protection, IT Hygiene and Next-Gen SIEM appear in the module list
- Only one bundle can be in the cart at a time
- Monthly or annual billing
Falcon Enterprise
Larger teams that want Advanced Protection with EDR, hunting and threat intelligence
$184.99per device per year
$184.99 per device per year billed annually, or $19.99 per device per month
- Pricing page describes EDR and Threat Intelligence and Hunting for Enterprise
- Express Support included with direct access to technical account managers, per the page
- Module names match Go and Pro on the page, so confirm what is active
- No fees beyond the subscription stated, though optional add-ons cost extra
- Annual billing is presented as the better value
Who Is CrowdStrike Best For?
Small Businesses
1-25 EmployeesFalcon Go at $59.99 per device per year is a low entry point with Express Support included, capped at 100 devices online. One TrustRadius reviewer calls CrowdStrike expensive for small organizations, so compare options.
Mid-Market Companies
26-100 EmployeesA strong fit for teams without a 24/7 security operations center, since Falcon Complete lets CrowdStrike run detection and response. Ask for managed service pricing, response commitments and warranty scope.
Enterprise Companies
100+ EmployeesCrowdStrike lists FedRAMP High authorization, DoD IL5 provisional authorization, SOC 2 Type 2 and ISO 27001:2022. Falcon Flex and Next-Gen SIEM suit buyers consolidating tools, as U.S. Venture (about 5,000 employees) did.
Regulated And Lean Security Teams
Any SizeHealthcare, financial, energy and government-adjacent buyers that need compliance evidence and outsourced monitoring, with programs covering HIPAA, CJIS, CMMC and NIST 800-171 listed.
Measurable Impact & Benefits
8.9/10
G2 Quality Of Support
G2 Quality of Support across 312 responses, shown alongside 9.1 for Ease of Setup and 9.0 for Ease of Use.
96%
Fewer Incident Remediations
GMG’s story says Falcon Complete MDR on 3,500 endpoints cut remediations from about five per month to one or two per year.
Under 1 Hour
To Contain
U.S. Venture says OverWatch detected and contained a hands-on-keyboard intrusion in under 1 hour.
80%
Fewer Password Reset Calls
U.S. Venture’s story reports a drop of 80% after adopting Falcon identity capabilities.
Months To Days
Remediation
The same story says remediation time fell from months to days with the Falcon sensor.
100%
Detection In MITRE 2025
CrowdStrike says it achieved 100% detection and 100% protection with zero false positives in the 2025 MITRE ATT&CK Enterprise Evaluation. This is vendor-reported.
4
Minute Reported Detection Time
CrowdStrike cites a 4 minute mean time to detect for Falcon Complete from a MITRE Engenuity managed services evaluation, a vendor-reported figure.
98%
Charlotte AI Triage Accuracy
CrowdStrike says Charlotte AI exceeds 98% decision accuracy in detection triage, measured against its own Falcon Complete team.
CrowdStrike Real reviews
Our Rating:
4.7
- Verified Users
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CrowdStrike’s Pros & Cons
Balanced evaluation to help you make an informed decision
Strengths
- G2 Quality of Support of 8.9 out of 10 across 312 responses, with G2 Ease of Setup at 9.1 and overall G2 at 4.7 across 586 reviews
- Falcon Complete offers 24/7 managed detection and response with a Breach Prevention Warranty included, as stated by CrowdStrike
- Express Support with technical account manager access is listed as included in Go, Pro and Enterprise
- FedRAMP High, SOC 2 Type 2, ISO 27001:2022, ISO 42001 and DoD IL5 listed on its compliance page
- Gartner Peer Insights rating of 4.7 across 3,623 ratings, with 78% five-star
- Named results from GMG, U.S. Venture and others, including a 96% cut in incident remediations
Limitations
- July 19, 2024 outage: a content configuration update for the Falcon sensor crashed certain Windows systems, and Microsoft estimated 8.5 million devices were affected; CrowdStrike says about 99% of Windows sensors were back online by July 29, and its 10-K says the incident harmed customer relationships and led to lawsuits
- No public price for Falcon Complete, Falcon Elite or Falcon Flex, and support tiers beyond Express Support are not described on pages reviewed
- G2 lists perceived cost at the top of its scale, and TrustRadius reviewers call it premium and expensive for small organizations
- Capterra customer service is 4.2, and one reviewer describes support requiring memory logs before engaging
- TrustRadius reviewers cite a complex interface, limited SIEM integration and inconsistent support
- Breach warranty amount and exclusions are not on the page
Our Verdict
CrowdStrike earns its Best in Support placement on a combination of structure and evidence. Express Support is included in its published Go, Pro and Enterprise bundles, Falcon Complete provides 24/7 managed detection and response with a warranty, and OverWatch adds human threat hunting. G2 Quality of Support is 8.9 out of 10 across 312 responses, and 3,623 Gartner Peer Insights ratings average 4.7. The placement carries caveats. On July 19, 2024 a Falcon content update crashed certain Windows systems, and Microsoft estimated 8.5 million devices were affected. Pricing for Complete, Elite and Flex is not public, Capterra customer service is 4.2, and reviewers describe cost, complexity and uneven support. Get written response times, warranty terms, update controls and a full module quote.
Resources
Resources & Documentation
Detailed materials for deeper evaluation
Pricing Page
Falcon Go, Pro and Enterprise per-device prices, billing terms and Express Support
Falcon Complete Managed MDR
Details on 24/7 managed detection and response and the Breach Prevention Warranty
Services Overview
Falcon Complete, incident response, consulting, retainer and CrowdStrike University training
Compliance And Certifications
FedRAMP High, SOC 2 Type 2, ISO 27001, ISO 42001, DoD IL5 and customer compliance programs
Channel File 291 Incident Root Cause Analysis
CrowdStrike’s account of the July 19, 2024 incident and its remediation steps
U.S. Venture Case Study
How a 5,000 employee energy company used Falcon Complete, OverWatch, identity and SIEM
Customer Stories
Results from Blackbaud, Green Thumb, Dr. Max, BLG, Aflac, Concentrix and others
Falcon Flex Data Sheet
How commitment-based licensing, module swaps and locked renewal rates work
What to Know
What to Know Before Buying
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Sensor rollout across endpoints and servers, with policy tuning -
Additional modules such as identity, SIEM and cloud need separate configuration
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Services such as Platform Services and Falcon Complete can reduce internal workload
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Falcon runs on one sensor and console, but SIEM, identity and cloud use cases depend on your logs and directories. Confirm integration with your identity provider, ticketing and existing SIEM.
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Per-device pricing scales with fleet size, and the web store caps Falcon Go at 100 devices. Falcon Flex lets larger buyers move committed spend between modules.
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Add-on modules, Falcon Complete, Express Support for Elite and services cost extra. Ask what is included in your bundle and review renewal uplift in writing.
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Moving from another EDR means removing the old agent and tuning policies. Test sensor and content updates in a staged group first.
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Annual terms are billed up front, with a 30 day refund on web store purchases. Confirm managed service SLAs, warranty terms and exclusions, content update controls and renewal caps.
Alternatives
Compare Alternatives
See how CrowdStrike stacks up against competitors
SentinelOne’s pricing page lists Singularity Complete at $179.99 per endpoint per year and Commercial at $229.99, for 5 to 100 workstations through partners, with Enterprise by quote. Falcon Enterprise is $184.99, but the bundles are not like for like, so compare modules and support terms.
Darktrace describes a behavioral AI security platform with Secure AI, Hybrid Network and Email product lines, and its homepage shows demo-oriented calls to action with no prices. CrowdStrike is endpoint and platform led, Darktrace network and email led, so confirm which attack surface matters most.
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FAQ’s
Frequently Asked Questions
Common questions about CrowdStrike
CrowdStrike publishes Falcon Go at $59.99 per device per year, Pro at $99.99 and Enterprise at $184.99, or $7.99, $14.99 and $19.99 monthly. Falcon Complete, Elite and Flex are quote-only.
Express Support is listed as included in Go, Pro and Enterprise, with technical account manager access. Falcon Complete adds 24/7 managed MDR, and CrowdStrike University and services are also offered. G2 Quality of Support is 8.9 out of 10.
Yes. It is based in Austin, Texas, was founded in 2011 and trades on NASDAQ as CRWD.
Its compliance page lists FedRAMP High, SOC 2 Type 2, ISO 27001:2022, ISO 42001, PCI DSS v4 and DoD IL5. Request the reports that apply to your use.
On July 19, 2024 a content configuration update for the Falcon sensor caused crashes on certain Windows systems. CrowdStrike says about 99% of Windows sensors were back online by July 29 and published a root cause analysis. Ask about staged rollouts and update controls.
CrowdStrike says the Breach Prevention Warranty comes with Falcon Complete at no additional cost, backed by AIG. The page does not list amounts or exclusions, so review the contract.
G2 users report about 2 months on average. Timelines depend on fleet size, modules and whether Falcon Complete or Platform Services are used.
Common alternatives include SentinelOne for endpoint and cloud workload protection, Darktrace for network and email detection, Microsoft Defender, Palo Alto Networks, Trellix and Sophos.